Systems Support Analyst / Supply Chain Master Data Analyst at ExxonMobil (2024-03 – 2026-02)
- Supported daily operations for global supply chain processes, ensuring accurate information and timely resolution of issues affecting business performance.
- Coordinated changes and operational requests across business teams, support groups, and global stakeholders.
- Managed and maintained critical supply chain information affecting inventory planning, transportation, material availability, and replenishment activities.
- Investigated operational problems, identified root causes, and coordinated practical solutions to prevent recurring issues.
- Monitored exceptions and performance indicators to identify developing problems and opportunities for improvement.
- Improved data accuracy and operational reliability through large-scale cleanup of outdated and inconsistent information.
- Modernized documentation and support resources, making procedures easier for employees to follow and reducing unnecessary effort.
- Developed reporting and monitoring processes that improved visibility into operational exceptions and helped teams respond more quickly.
Supply Chain Replenishment Power User at ExxonMobil (2022-09 – 2024-03)
- Served as a primary escalation point for supply chain and operational issues, coordinating solutions between employees, business teams, and technical support.
- Investigated inventory and planning exceptions and worked with stakeholders to restore accurate and efficient operations.
- Supported continuous improvement initiatives designed to eliminate unnecessary work and improve productivity.
- Led a major documentation cleanup, removing hundreds of outdated procedures and replacing them with more relevant and usable information.
- Coordinated investigation of a long-standing operational issue that was negatively affecting productivity and accuracy, helping restore a more efficient process.
- Provided guidance and support to users and helped translate complex processes into practical, easy-to-understand instructions.
EDI Integration & Support / SAP OTC Systems SME at ExxonMobil (2018-01 – 2022-09)
- Coordinated business processes involving internal teams, external customers, developers, and support groups.
- Investigated service issues, communicated solutions clearly, and ensured problems were followed through to resolution.
- Developed standardized processes and documentation that reduced implementation costs by approximately 95%.
- Created training materials and delivered technical/process training to employees and business partners.
- Improved reporting accuracy and business controls through large-scale data quality initiatives.
- Supported testing, implementation, and ongoing operational stability for business-critical systems.
Global Team Lead – Pricing Administration at ExxonMobil (2012-01 – 2018-01)
- Provided team leadership and coordination for enterprise pricing administration processes.
- Worked with business stakeholders and external software providers to improve systems, processes, and operational capabilities.
- Participated in vendor selection, planning workshops, requirements development, testing, implementation, and post-launch support.
- Coordinated user acceptance testing and business readiness activities to ensure successful implementation of new processes and technology.
- Supported audit and compliance reporting and ensured business requirements were accurately reflected in operational processes.
IT Help Desk Change Management Coordinator / Knowledgebase Administrator at ExxonMobil (2010-05 – 2012-06)
- Coordinated operational changes and ensured employees had accurate information and procedures to perform their work effectively.
- Maintained knowledge resources and supported continuous improvement of employee support processes.
- Worked with multiple teams to communicate changes clearly and minimize operational disruption.
Knowledgebase Administrator / Software Testing Analyst at ExxonMobil (2009-01 – 2010-05)
- Maintained business documentation, procedures, and knowledge resources.
- Supported testing and validation of system changes before production implementation.
- Identified issues and worked with teams to ensure solutions met business requirements.
Quality Assurance Analyst at ExxonMobil (2008-01 – 2009-01)
- Conducted quality assurance activities and identified process and system issues before release.
- Supported process consistency, accuracy, and adherence to established requirements.
Technical Support Analyst at ExxonMobil (2006-10 – 2008-01)
- Provided front-line support to employees, investigated problems, and delivered timely solutions.
- Explained complex issues in straightforward language and maintained a strong focus on service and user satisfaction.
Lead Tier 2 Technical Support Technician at Client Logic (2002-06 – 2006-10)
- Provided escalated customer and technical support in a high-volume service environment.
- Coordinated resolution of complex problems while maintaining service quality and professional communication.
- Assisted with coaching and knowledge transfer for support team members.
- Identified recurring issues and contributed to improved procedures and support practices.
