Maintenance Coordinator at The Mayflower at Winter Park (2025-04 – 2025-12)
- Maintained accurate records of all maintenance activities, including work orders, repairs performed, and equipment inventory
- Led a team of maintenance technicians in performing daily tasks while providing guidance on best practices for efficient operations
- Served as point-of-contact for all facilities-related inquiries and requests from employees, addressing issues promptly
- Managed the inventory of spare parts, tools, and supplies necessary for facility maintenance
- Interactions with Senior residents, vendors and staff members daily
- Collected and submitted billing weekly to the accounting department
- Worked closely with all directors, CFO and CEO
Administrative Assistant at Somerby Lake Nona Senior Living (2022-09 – 2025-10)
Facility and Office Management such as:
- Greet incoming and outgoing guests and residents
- Coordinate facility events
- Answer multi line phone
- Maintaining the accuracy of resident and staff files
- New hire and termination paperwork
- Prepare new files for residents and associates
- Communicate resident needs to directors
- Friendly interactions with residents & families
- Work directly with community directors on administrative tasks
- Created schedules for multiple departments
Hiring Specialist at United Security Services, Inc (2015-09 – 2023-11)
Event security supervisor, Class D certified
- Deploying to positions they are assigned
- Conducted training for new hires
- Manage breaks and employees sign in and out
- Created daily and weekly work schedules
- Coordinated and performed interviews and hiring
- Encouraging team collaboration
- Mentoring into new positions
- Filing, data entry, scheduling
- Microsoft Office Suite
Reservations Specialist at JetBlue (2016-01 – 2016-10)
- Provided reservation support and customer service
- Accurately assessed customer's needs for travel reservations
- Provided the best resolution and alternatives during times of travel hindrance
- Collaborated with co-workers for best practices and ways to improve the customer experience
- Data entry
Security Patrol Officer at Veteran's Security Corps of America (2015-05 – 2016-01)
- Monitored surrounding buildings and areas
- Assisted in patrolling business and residential areas on UCF property
- Reported unauthorized vehicles in designated areas
- Toured multiple gated communities for suspicious activities
Security Officer at Universal Studios Resort (2015-03 – 2015-09)
Guest Services Patrol
- Provided security and guest monitoring throughout the park
- Operated bag-check at multiple locations and special events
- Aided guests during times of emergencies
- Directed patrons throughout the park while monitoring activities
- Patrolled busy areas and conducted crowd control when necessary
Federal Security Officer at Department of Homeland Security (2002-11 – 2014-09)
- Ensured travelers safety through screening operations
- Monitored traveler activity and reported suspicious activity while assisting travelers
- Conducted traveler screenings of belongings and individuals for security threats
- Promoted to trainer in 2007
- Mentored new hires during on-the-job training
- Inducted into the DHS Surge Capacity Force Emergency Response Team in 2009
- Deployed in 2012 to support FEMA in the clean-up of Hurricane Sandy
- Provided security at Cargo facility
Front Desk Representative at Discovery Beach Resort (2001-10 – 2002-11)
- Supported operations at the front desk for guests and timeshare owners
- Maintained reservations for first-time and returning guests, as well as time-share owners
- Prepared daily accounting reports for cash and credit card transactions, including bank deposits
- Conducted night audits of all transactions
- Enhanced guest relations by suggesting local activities and places of interest
