Chris Charlton

Healthcare and community relations professional with 10+ years of experience in hospice, patient care coordination, cardiovascular health, wellness, and community outreach. Proven success developing healthcare referral relationships, educating patients and providers, coordinating transitions of care, and increasing service utilization. Experienced in managing 50+ healthcare accounts weekly, community engagement, presentations, and relationship development.

Compassionate, results-driven leader committed to improving patient and family experiences and connecting communities with quality healthcare resources.

Community Liaison - CRESCENT HOSPICE - Aiken, SC

(2023-11)

• Manage and cultivate approximately 50 healthcare accounts weekly throughout the Aiken and Edgefield areas.
• Educate physicians, healthcare professionals, patients, and families regarding hospice services, benefits, eligibility, and the value of early intervention.
• Develop and maintain strong relationships with healthcare providers, facilities, and community organizations to generate and sustain referral opportunities.
• Maintain consistent communication with referral partners to support seamless patient transitions and continuity of care.
• Conduct educational presentations and training sessions for healthcare professionals and community partners.
• Participate in community outreach programs and events to increase hospice awareness and strengthen community relationships.
• Collaborate with admissions teams to facilitate smooth transitions from hospitals and healthcare facilities to hospice care.
• Document account activity in Trella, averaging 10 account contacts per day and 50 per week; manage referral files, route plans, goals, and daily referral meetings.

Hospice Liaison - GENTIVA HOSPICE - Aiken, SC

(2023-01 - 2023-11)

• Managed approximately 50 healthcare accounts weekly, developing relationships with physicians, healthcare providers, and community organizations.
• Provided hospice education to healthcare professionals, patients, and families.
• Developed referral relationships and maintained communication with providers throughout patient transitions.
• Collaborated with admissions teams to coordinate seamless transitions from hospitals and healthcare facilities to hospice.
• Participated in community outreach events to increase awareness of hospice services and develop new referral relationships.
• Maintained account activity, referral information, route plans, and lead lists using Salesforce.
• Participated in corporate hospice education and sales training programs.

Patient Care Coordinator - SOUTH CAROLINA HOUSE CALLS - Aiken, SC

(2021-07 - 2022-11)

• Served as the primary liaison between the organization and nine local senior living communities, improving communication, responsiveness, and satisfaction.
• Educated patients, families, and senior living communities about healthcare services and facilitated enrollment of new patients.
• Consistently exceeded monthly new-patient referral quotas and increased utilization of company services within assigned communities.
• Scheduled specialty telehealth appointments and conducted advanced care plan assessments with patients and families.
• Supported implementation of the Chronic Care Management Program within senior living communities.
• Led company participation in community events and philanthropic initiatives and developed staff appreciation events.
• Identified new referral sources and educated organizations about available services, resulting in additional patient referrals.

Exercise Specialist - CAROLINA HEART & VASCULAR CENTER - Aiken, SC

(2015-04 - 2021-07)

• Educated patients on cardiovascular health, wellness, risk-factor reduction, and lifestyle modifications.
• Communicated with physicians and clinical staff to support patient treatment and outcomes.
• Performed treadmill stress testing using the Bruce Protocol and conducted pre-employment cardiovascular fitness testing for corporate clients.
• Managed mobile cardiac monitoring reports and billing documentation.
• Oversaw medical equipment and supply ordering for the practice.
• Conducted cardiac emergency action plan training and assisted physicians during cardiac emergencies.

Site Director & Senior Coach - PALMETTO AQUATICS / SOUTHERN TIDE SWIM CLUB - Aiken, SC

(2020-06 - 2022-08)

• Managed a USA Swimming program serving approximately 40 athletes ages 13–18.
• Led coaching staff, training schedules, athlete development, and individualized conditioning programs.
• Promoted physical and mental wellness, injury prevention, rehabilitation, and healthy nutrition.
• Helped achieve approximately 50% growth in team membership by strengthening team culture and creating a positive, empowering environment.

Volunteer Regional Leader - F3 NATION - Aiken, SC

• Collaborate with F3 leaders across the Southeast to organize regional events and community initiatives.
• Helped organize a 99-participant GrowRuck event and promote community engagement.
• Promote fitness, fellowship, wellness, volunteer opportunities, and community participation through in-person and virtual outreach.

Ancillary Technician - ID GENETICS - Aiken, SC

(2014-09 - 2015-04)

• Communicated with physicians regarding appropriate applications of genetic testing and supported patient care.
• Collected genetic testing materials and provided technical support to physicians and medical staff using testing equipment and software.

Bachelor of Science - Exercise Science, Concentration in Allied Health - University of South Carolina Aiken (2022)