Chris Cole

City of Durham Water Management Data Analyst MARCH 2023 –

Created daily reports of customer service representatives call data for analytics in PowerBI and Microsoft

Analyzed customer water usage and consumption to ensure the water billing is accurate
Managed the water department’s API to push new work orders onto city’s database
Processed water department’s return mail and validated mailing addresses

Essential Data Corporation Google Search Engine Optimization Specialist MAY 2022-NOV 2022

● Assisted in the editing and creation of original content that captured the company's brand and unique voice

● Researched content and SEO best practices to provide recommendations for improving the company’s online presence

● Analyzed marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies

● Optimized copy and landing pages for search engine marketing. Brainstormed and developed ideas for creative marketing campaigns

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