General Manager/ Lead Bartender at Fountain City Social (2023-10 – Present)
- Developed and implemented new monthly and biannually cocktail menu using seasonal ingredients.
- Cultivated strong relationships with customers by engaging in friendly conversation, memorizing drink orders and names to enhance loyalty.
- Hired and trained new bartenders, fostered skill development and teamwork while creating weekly schedules.
- Oversaw daily bar operations, including product ordering and pricing to meet margin targets.
- Managed inventory levels, optimizing stock control to reduce waste and costs.
- Coordinated engaging events to attract customers and enhance their experience to draw in repeat business and create a new customer base
- Fostered a positive work environment, boosting team morale and enhancing collaboration and fun work environment.
General Manager at Bearden Beer Market (2017-02 – 2022-09)
- Oversaw daily operations of bar, market and brewery
- Managed budget, inventory and margins to achieve profitability while maintaining competitive pricing.
- Trained staff on operational procedures, fostering a collaborative team environment.
- Led regular staff meetings that set business goals, address opportunities, and celebrate achievements.
- Developed new beer concepts based on current trends and consumer demand.
- Ordered new products to enhance inventory selection and educating staff and consumers about it.
- Created fun and exciting events through the use of social media.
Lead Bartender at Carolina Ale House (2013-03 – 2017-01)
- Served high customer volumes during special events, enhancing guest experiences and fostering repeat business.
- Cultivated loyal customer base through exceptional service and relationship building.
- Facilitated staff training, sharing bartending techniques and customer service best practices to elevate team performance.
- Opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
Head Bartender at Sidesplitters Comedy Club (2009-07 – 2012-12)
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, contributing to consistent service quality.
- Maintained a presentable and well-stocked bar to enhance customer satisfaction.
- Opened and closed the bar according to established procedures, ensuring optimal readiness for each shift.
