Experience Center Manager Chicago at Miele Inc. (2024-01 – 2026-12)
Responsible for the operational and administrative duties of the Experience Center, including analyzing Center performance and creating and implementing actions plans to respond to changing business needs and conditions.
- Responsible for the coordination of event logistics, staffing, timeline, schedules and budgets for all dealer training, client consultations, consumer cooking classes and industry events like Design Chicago, NeoCon and Wine and Design.
- Communicate, implement and manage showroom marketing, merchandising and sales programs.
- Manage new and existing accounts to develop leads, initiate relationships and promote new business with interior designers and architects.
- Managed and improved daily client lead captures utilizing excellent CRM practices to achieve the highest quality of customer profile capture and quote closure. Doubling the number of written quotes and dollar volume in 2025 from 2024.
- Worked with the builder/projects, national sales team and professional division to maximize lead generation and client follow-up to capture and solidify new business.
- Maintained and enhanced staff performance through continuous training and coaching.
- Implemented a review of competing products from competitive brands to better address client's inquiries.
- Developed and launched culinary education programs showcasing premium product functionality while strengthening dealer engagement, consumer education and specification opportunities.
- Manage the relationships and marketing opportunities within the Merchandise Mart and the local chapters of the NKBA, ASID and other local associations.
Area Sales Manager - Midwest Territory at Beko USA, Inc. (2022-01 – 2024-12)
Managed all areas of key retail accounts in multi-million-dollar territory spanning Illinois, Indiana, Wisconsin and Iowa.
- Increased builder channel revenue from $2M to $4M directing projects through trade partners in the single-family and multifamily segments.
- Responsible for strategic planning, forecasting, setting and managing KPI's, new customer development and achieving corporate objectives including budgeted sales.
- Collaborated directly with National Training Manager to develop, refresh, improve existing product presentations and launch training programs for new product introductions.
- Developed customer specific programs and go-to market strategies for Key accounts increasing sales revenue by 28% in 2023.
- Facilitated sales, installation and service training with Trade Partners in classroom and informal settings.
- Tracked metrics to support sales initiatives and sales forecasting for production planning.
District Sales Manager Retail & Builder - Midwest Territory at VIKING RANGE, LLC (Middleby Residential, Luxury Portfolio) (2019-01 – 2022-12)
- Grew territory sales from $5.3M to $8.9M while managing key retail and builder accounts across the Midwest.
- Managed sales budgets and product education for 10 brands in the Middleby portfolio.
- Responsible for maintaining trade relations with the local NKBA, NARI and builder associations in Detroit, Indianapolis and St. Louis markets.
- Managed all in person and virtual showroom center tours with clients, designers and builders from within my territory with a sales closure rate of 93%.
- Collaborated, designed and managed construction and installation of 27 custom kitchen displays for key trade partners.
- Worked with Middleby Service team to develop and expand regional service coverage.
- Managed all customer experience issues for all brands within territory and out of territory.
- Developed new market distribution for Viking and Trade Winds Ventilation into the luxury recreational vehicle and custom metal hood channels resulting in $375K in annual sales revenue.
Key Account Manager at FISHER & PAYKEL, INC. (2001-01 – 2019-12)
Managed a multi-million-dollar sales budget across a dynamic four state area, consistently maximized profits through effective relationship building and account management.
- Created GTM programs based on strategic forecasting and dealer incentive programs.
- Positioned company in new sales channels via kitchen designers, outdoor landscape architects and custom home builders expanding business to the dealer network.
Midwest Regional Sales and Showroom Manager at FISHER & PAYKEL, INC. (2007-01 – 2009-12)
Drove revenue for an eight-state territory by managing the Midwest Regional Sales office and showroom with a sales staff of seven and a showroom/ administrative team of three.
- Responsible for operational and administrative duties for the showroom.
- Recruited, hired, and trained all new account managers to maximize team-wide performance.
- Chosen to represent North America in New Zealand based product launch development team. Provided market analysis for product design, engineering, marketing and sales team. Outcome aided successful product launches for Fisher & Paykel and DCS brands.
Account Manager at VIKING RANGE CORPORATION (1999-01 – 2001-12)
Managed sale operations for Chicago, Northwest Indiana and Southwest Michigan.
- Expanded dealer network with a 30% growth average year over year.
- Focused on dealer training and product knowledge to increase confidence in selling high end appliances resulting in exceeded budgeted quotas year after year.
- Successfully seeded new refrigeration platform with new displays in all (43) Trade Partner showrooms.
