Chris Kimbrell

I am a goal-focused IT Specialist with 20+ years of working in IT and tech-related jobs. For all issues large and small, I treat each challenge as a puzzle to solve. I know what it means to think through complex concepts, find creative solutions, and communicate that information clearly and purposefully. Learning and leveraging new technologies is what excites me about this industry. I find sharing my passion for IT with others rewarding.

iStore LLC, Greenville, SC (March 2011 - Present)

During my time at iStore, I started as a standard technician and have grown to to managing both the service and retail aspects of the store. A large focus of my job is troubleshooting and repair, maintaining service scores, managing employees, managing inventory, and assisting customers in any way needed. During my time here I have increased service and sales numbers dramatically while maintaining above- average metrics for service and support.

For my employees, I place a major focus on personal growth and skillset improvements.

Service & Retail Manager (2017 - Present)

• Assist in store hiring, training, and management of employees including scheduling, payroll, and employee satisfaction
• Maintain both service and sales goals above average for Apple’s guidelines
• Assist in Inventory Management and Sales/Service Consulting
• Perform operations, reports, and paperwork for all departments

Service Manager (2012 - 2017)

• Managed service department while achieving and maintaining the highest service excellence rating possible
• Assisted customers with purchase and repair solutions for their devices
• Performed deployment of hardware and software solutions for business and personal customers including point-of-sale and computer systems
• Performed Troubleshooting and Hardware/Software repair on devices

Technician / Sales Consultant (2011 - 2012)

• Assess issues, form solutions, and execute them in a timely manner to maintain service excellence scores
• Translate technical work being performed by operations into layman terms the customer can understand
• Data backup, migration, and software level recovery
• Performed service and support for Apple computer and iOS devices iPlace, Greenville, SC (September 2008 - September 2010)

I worked at iPlace prior to iStore as Assistant Store Manager and IT Support Representative. I began in a more retail focused role that included sales and basic service. Working in a small retail store that focused on service (4 employees in the beginning), excellent time management and customer service were paramount. I began further training with Apple certifications here and began performing more hardware troubleshooting in the service department as I expanded my skillset.

Assistant Store Manager (2008 - 2010)

• Performed service and maintenance on Apple Computer Systems
• Worked with customers to create solutions for their specific needs and situations • Conducted classes on Apple Software including the macOS, iWork, and others
• Arranged store schedule for employees and performed performance reviews.
• Assisted customers with any issues that arose

Service One, Spartanburg, SC (September 2007 - August 2008)

I worked at Service One as a PC and Apple computer technician providing service and support for business and personal customers. During this job I focused my efforts in learning the macOS operating system and hardware as I had come from a PC background before this. I also assisted in day to day operations of the store with management.

Computer Technician (2007 - 2008)

• Assembled, repaired, and sold Windows and Apple computers.
• Analyzed computers for problems and used various methods to repair them.
• Assisted customers in over-the-phone troubleshooting and purchase solutions.

Circuit City, Spartanburg, SC (September 2006 - August 2007)

At Circuit City I began as a sales-floor employee and eventually became the product flow team supervisor. I led a team of individuals in inventory management, sales-floor setup, and store maintenance. I worked with a team of other supervisors directly under management to maximize store sales growth and maintain the overall look and feel of the store.

Product Flow Team Supervisor (2006 - 2007)

• Led a team of associates in product shipment and receiving, product placement in store, advertisement changes, and store layout changes
• Worked among management team to utilize the full potential of the store
• Provided customer service to in-store customers and customers over the telephone

Prior:

Winn Dixie, Spartanburg, SC - Assistant Pricing Manager (2003-2006)

Computers Plus, Union, SC - Computer Technician (2000-2003)

University of South Carolina - Upstate

Associates Degree of Science, Information Management Systems