Area Manager at Performance Food Group Co (2024-03 – Present)
Management role in food distribution operations
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness
- Resolved conflicts promptly to promote positive environment for customers
- Communicated product quality and market comparisons by creating sales presentations
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Transportation Manager at Pepsi (2021-08 – 2023-12)
Managed transportation operations and logistics for beverage distribution
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
- Organized records of vehicles, schedules and completed orders
- Observed staff to review compliance and safety to minimize losses due to violations or damage
- Coordinated driver dispatch to accomplish daily delivery requirements
- Oversaw team of 75 drivers by reviewing performance to promote timely and efficient deliveries and operations
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries
- Prepared and updated employees' daily work schedules and resolved delivery problems
- Communicated with customer service and sales teams to improve productivity and service ratings
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements
- Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Reviewed and negotiated contracts with carriers to optimize shipping costs
- Developed and maintained knowledgeable and productive team of employees
- Conducted research to address shipping errors and packaging mistakes
- Integrated warehouse operations with existing and new business processes
- Collaborated with manufacturing and supply chain management
- Led improvement initiatives to advance operational efficiencies and increase revenue
Delivery Manager at Pepsi (2019-09 – 2021-08)
Managed delivery operations and driver coordination for regional beverage distribution
- Trained drivers, helpers and support workers in techniques for maximizing efficiency
- Coordinated efficient routes and schedules for 85-driver team
- Planned delivery routes according to traffic, weather and types of delivery
- Supervised delivery staff and general productivity
- Supported customers via telephone, email and at sites to handle escalations and product concerns
- Managed resources effectively to avoid unnecessary delivery delays
- Scheduled regular equipment and fleet maintenance
- Fielded customer questions and complaints and rectified issues
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Coordinated driver dispatch to accomplish daily delivery requirements
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Reviewed established business practices and improved processes to reduce expenses
- Developed and maintained knowledgeable and productive team of employees
- Organized records of vehicles, schedules and completed orders
Territory Sales Manager at Pepsi (2016-09 – 2019-09)
Led sales strategy and account management for assigned territory
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Drove team revenue totals by bringing in top sales numbers
- Offered new and existing customers profitable products to maintain strong territory-wide revenue
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities
- Grew businesses by adopting market expansion strategy to serve different customer needs
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Prepared sales presentations for clients showing success and credibility of products
- Attended trade shows and industry events to promote company products and services
- Created proposals for new and repeat customer business transactions
- Developed sales strategy based on research of consumer buying trends and market conditions
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Anticipated clients' needs by staying in touch on regular basis
- Contacted regular and prospective customers to explain product features and solicit orders
- Analyzed and reported on customer activity, business trends and areas of concern
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
- Built client relationships by acting as liaison between customer service and sales teams
- Negotiated prices, terms of sale and service agreements
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Created sales contacts with on- and off-premise accounts
Sales Account Manager at Pepsi (2014-06 – 2016-09)
Managed sales accounts and customer relationships
- Created proposals for new and repeat customer business transactions
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Developed sales strategy based on research of consumer buying trends and market conditions
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Anticipated clients' needs by staying in touch on regular basis
- Contacted regular and prospective customers to explain product features and solicit orders
- Analyzed and reported on customer activity, business trends and areas of concern
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
- Built client relationships by acting as liaison between customer service and sales teams
- Negotiated prices, terms of sale and service agreements
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Created sales contacts with on- and off-premise accounts
