SYSTEM ADMINISTRATOR at SCOULAR (2026-07 – 2026-09)
Provided technical support and system administration for employees across Scoular, supporting office, warehouse, and scalehouse environments.
- Supported Scoular locations throughout Western Nebraska, Kansas, and Eastern Colorado through a combination of on-site and remote IT support.
- Administered and supported Microsoft Active Directory, Microsoft 365, Entra ID, and Microsoft Intune for user accounts, devices, access, and endpoint management.
- Used NinjaOne extensively for IT monitoring, endpoint management, software deployment, troubleshooting, and device administration.
- Used Snow for IT asset management, tracking, and software/hardware inventory.
- Supported and troubleshot Lenovo and Dell laptops, servers, network switches, firewalls, UPS systems, and Verkada camera systems.
- Installed, configured, relocated, and decommissioned IT equipment at multiple company sites, including cameras, wireless access points, network bridges, and other network equipment.
- Performed hands-on network infrastructure work, including running and terminating network cable and connecting equipment to patch panels for computers, printers, cameras, firewalls, access points, and other network devices.
- Provided hardware and software troubleshooting and technical support to employees across all departments and levels of the organization.
- Installed, configured, and supported printers and scanners, including equipment integrated with the CompuWeigh system.
- Supported and troubleshot business applications and IT platforms including CTRM, OTM, PrinterLogic, IGMS, CompuWeigh, Microsoft 365, Entra ID, ScreenConnect, NinjaOne, and Snow.
- Performed site installations and equipment changes, including setting up and tearing down IT equipment as locations and business needs changed.
- Provided remote technical support to locations outside the primary Western Nebraska, Kansas, and Eastern Colorado service area.
- Worked directly with users to identify technical problems, explain solutions, and provide responsive customer-focused support.
CONFIGURATION SPECIALIST at INSIGHT GLOBAL - CAPITAL ONE (2022-04 – 2023-01)
- Delivered hardware to multiple divisions.
- Imaged Windows PCs and Macs and supported device configuration for Microsoft Windows and Macintosh Apple products.
- Performed quality assurance tasks to validate images; prepared laptops/desktops for imaging via PXE or USB booting.
- Managed inventory and audits using Asset Track and SCCM; utilized Active Directory Managers.
- Organized on-site inventory and imaging practices; coordinated shipping and return of devices with users.
- Prepared decommissioned devices for disposal and received returned devices for wiping and reimaging.
IT HELP DESK at MY NEXT CAREER PATH - COSMOPOLITAN LAS VEGAS (2021-11 – 2022-04)
- Configured Windows PCs and Mac laptops/desktops for hotel and casino users.
- Installed user devices and configured Microsoft applications and drivers for external equipment.
- Set up user iPhones and answered in-house IT calls involving gaming machines, store checkout, internet, and user devices.
- Replaced gaming machine hardware or wiring, changed gaming machine locations when floor plans changed, and imaged/wiped machines received from vendors and users.
- Worked overnight shifts in a 24-hour environment and helped manage devices and networking in secondary sites for high-end users.
HELP DESK LEAD at MEDASOURCE - SOUTHERN NEVADA HEALTH DISTRICT (2021-07 – 2021-11)
- Verified vaccination records for COVID vaccines in patient-facing and internal environments.
- Helped new workers sign in, assigned workers to vaccination sites, and managed user accounts and information.
- Trained new staff on user account management, vaccination logs, patient check-in, and follow-up appointment setup.
- Accessed patient logs to ensure correct vaccination and personal information.
SUPPORT TECHNICIAN at FULL SPECTRUM LASER (2020-07 – 2021-07)
- Troubleshot electrical and software issues on CO2 and fiber laser engraving machines.
- Provided phone, email, chat, social media, and RMA support.
- Installed machine software and hardware to understand operation and provide troubleshooting support.
- Used Windows and Apple operating systems to remotely access machines and computers.
Support Technician at SUTHERLAND GLOBAL SERVICES - SONY CLIENT (2018-09 – 2019-09)
- Troubleshot Sony console, game, and account issues.
- Provided phone, chat, social media, forum, and Twitter support.
- Worked on the cable support team for PlayStation Vue.
SUPPORT TECHNICIAN / CONFIGURATION SPECIALIST at BLIND CENTER OF NEVADA (2016-01 – 2016-07)
- Set up and resolved problems with computer network systems, cabling, and wireless networks.
- Serviced and maintained computer equipment including printers, projectors, web cameras, and scanners.
- Installed software, demonstrated its use, and troubleshot user problems.
- Analyzed computer hardware problems, performed repairs, serviced equipment, and replaced parts when necessary.
