Service Desk Manager
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I have a Masters degree in Operations Management Information systems. This has been my passion and career since I touched my first computer.
At McDonald’s I presented internal KPIs and external bids to the IT Steering committee monthly, across 4 or 5 years.
I was the IT Procurement manager at RR Donnelley sourcing ~$2.5 million in hardware, as well as negotiating both T&M materials and Fixed bid projects across all of Shared Services.
I was a SaaS provider at HP, serving primarily the largest law firms in the world, engaging with their stakeholders on a regular basis.
I see the role is listed as Remote, I’m also a Chicagoan!
I’m also a planner, and realized I didn’t want my kids in Chicago during High School.
I’m a long time Chicagoan, born in Morton Grove, lived in Deerfield.
I have a residence there I can use.
I took my family to Boise Idaho to complete High School.
I took the most loathed team in the company and turned the team into award winners. I myself earned employee of the year, an award almost exclusively won by a Sales Engineer or Sales Leaders.
I took a team that lost $1 million a year to a team with $7 million in recurring revenue.
I’m comfortable working hard across several projects and stakeholders, maintaining clear communications and maintaining the proper cadence.
I’m excellent at managing the customer life cycle, building renewals and expanding the customer footprint.
Thank you for your time, it looks like a great role. – Chris Rowell
I can easily be in Chicago, home in Gurnee, I can easily be in North Carolina South Carolina. I have family there.
I'm a team bulilder, IT leadership professional.
I have a masters in Information systems