Commercial Sales and Support Agent at Spectrum (2026-06 – Present)
- Sold rental packages and upsold add-on options by identifying customer needs and explaining product features and pricing.
- Provided technical website support via phone and chat/email, troubleshooting user issues and guiding customers through site navigation and checkout steps.
- Maintained and updated website content and functionality to improve usability and reduce customer-reported issues.
- Represented the company at offsite events to promote, answer customer questions, and generate new business
Digital Residential Sales and Support Agent at Spectrum (2023-05 – 2026-06)
- Sold residential internet, cable, home phone, and mobile services to new and existing customers while maintaining a service-first customer experience.
- Provided Tier 1 technical support by phone and chat/email, troubleshooting connectivity issues and guiding customers through modem/router resets and VoIP/landline service restoration.
Public Records Researcher I at HireRight, LLC (2021-03 – 2023-03)
- Validated the accuracy of public-record findings for background screening reports, including criminal records and identity-related data.
- Verified applicant information across multiple sources (e.g., SSN trace, National Sex Offender Registry, Motor Vehicle Reports, and credit-related checks) while following documented procedures.
- Recorded and reconciled vendor transactions using a corporate credit card and maintained accurate logs to support audit and compliance requirements.
- Supported onboarding by training new team members and performing quality reviews to ensure consistent, accurate work products.
Customer Service Specialist II at HireRight, LLC (2019-07 – 2021-02)
- Supported applicants and clients by resolving issues related to background reports, including Motor Vehicle Reports and Department of Health and Human Services (HHS) reporting.
- Provided portal support for the HireRight login platform, troubleshooting access/permission issues and guiding users through report submission workflows.
- Troubleshot and resolved technical issues for multiple background screening products via inbound colleague calls and email, improving user experience and minimizing downtime.
- Documented incidents and service requests in internal ticketing systems and escalated complex issues to Tier 2/3 support teams with clear notes and context.
Customer Service Representative at Teleperformance (2019-04 – 2019-06)
- Assisted UnitedHealthcare members with premium payments, payment method updates, and scheduling preventive services.
- Explained benefits information, including copays and coinsurance, and supported members with Part D prescription drug inquiries.
- Maintained accuracy and confidentiality while updating member information and documenting interactions.
Warehouse Associate at Amazon (2018-10 – 2019-02)
- Sorted and staged customer orders for packing and shipment in a high-volume fulfillment environment.
- Performed packaging and quality checks to ensure order accuracy and reduce delivery issues.
- Followed safety and process standards to meet productivity and quality expectations.
Customer Service Representative at Find Great People (Absolute Total Care) (2016-10 – 2017-09)
- Managed inbound calls from Medicare and Medicaid members, providing support with benefits, eligibility, and plan information.
- Assisted members with primary care physician selections, authorizations, appeals, grievances, claims, and case management inquiries.
