HVAC Service Technician - Bryant-Durham Services - Durham, NC
(2016-05)
- Perform HVAC/R maintenance, diagnostics, troubleshooting, and repairs for residential and commercial customers.
- Diagnose equipment issues and determine appropriate repair solutions to restore system functionality, reliability, and performance.
- Perform preventive maintenance to improve system efficiency, equipment reliability, and overall performance.
- Consult with customers regarding repairs, replacement options, and new HVAC installations.
- Explain technical issues and recommended solutions clearly while maintaining a professional, customer-focused approach.
- Respond to service needs efficiently while maintaining high standards for quality workmanship, safety, and customer satisfaction.
Commercial HVAC Service Technician - Lennox International - Raleigh, NC
(2014-06 - 2015-07)
- Performed preventive maintenance, diagnostics, service, and repairs on commercial HVAC systems.
- Troubleshot HVAC equipment to identify mechanical and system-related issues and restore proper operation.
- Responded to on-call and emergency service requests, providing timely solutions to minimize equipment downtime.
- Maintained commercial HVAC equipment to support system reliability, performance, and operational efficiency.
- Worked independently in commercial environments while maintaining safety and service-quality standards.
Service Technician / Installer - One Hour Heating & Air - Durham, NC
(2010-12 - 2013-06)
- Diagnosed, troubleshot, and repaired residential HVAC systems to restore proper system operation.
- Installed new HVAC equipment in accordance with manufacturer specifications, safety requirements, and installation standards.
- Performed system assessments and recommended appropriate repair and replacement solutions based on customer needs.
- Consulted with customers regarding HVAC repairs, upgrades, and new equipment installations.
- Identified customer needs and recommended appropriate HVAC solutions, contributing to sales and revenue growth.
- Maintained a strong focus on customer satisfaction, quality workmanship, and timely service.
Service Technician / Installer - HVAC Services - Durham, NC
(2007 - 2010)
- Diagnosed and repaired HVAC equipment to improve system reliability and performance.
- Installed HVAC units while following established safety protocols, manufacturer requirements, and project timelines.
- Performed service and maintenance activities to help prevent equipment breakdowns and maintain system performance.
- Troubleshot mechanical and HVAC system issues and implemented appropriate repair solutions.
- Provided professional customer service throughout service and installation projects.
Commercial HVAC Mechanic - Tradesmen International - Raleigh, NC
(2006 - 2007)
- Designed and installed commercial duct systems to support proper airflow, system performance, and energy efficiency.
- Installed HVAC equipment and components while following safety procedures and industry standards.
- Performed mechanical equipment maintenance to help prevent breakdowns and extend equipment service life.
- Applied blueprint-reading and technical skills to support commercial HVAC projects.
- Maintained equipment and systems while prioritizing safety, quality, and project timelines.
Refrigeration Technician - Sears - Durham, NC
(2004 - 2006)
- Serviced refrigeration units, performing diagnostics and repairs to restore proper equipment functionality.
- Diagnosed refrigeration system issues and implemented appropriate repair solutions.
- Repaired residential refrigerators with a focus on first-time fix rates, equipment reliability, and customer satisfaction.
- Provided professional customer service while completing refrigeration service calls.
- Applied technical knowledge of refrigeration and mechanical equipment to identify and resolve equipment problems.
Corporal (E-4) | Cavalry Scout (19D), Mechanized - United States Army
(1988-02 - 1994-09)
- Served as a Mechanized Cavalry Scout during Desert Storm-era operations, supporting armored missions involving tanks and heavily armored vehicles.
- Trusted with the operation, readiness, and field maintenance of mission-critical equipment in demanding environments where equipment failure was not an option.
- Built a reputation for discipline, reliability, mechanical problem-solving, teamwork, and attention to detail while operating under high-pressure conditions.
- Developed the ability to assess situations quickly, troubleshoot equipment, follow critical safety procedures, and execute mission requirements under pressure.
- Brought the same dependability, technical mindset, and commitment to getting the job done right from military service into a decades-long HVAC/R career.
