ChrisJBay

Lead Onboarding & Implementation Specialist at Rezdy (2018-07 – 2025-07)

Led onboarding and implementation initiatives for tourism clients across North America and Europe

Delivered personalized webinars and one-on-one trainings for 500+ tourism clients across North America and Europe
Managed onboarding pipeline and partnered with travel agents to drive engagement and platform adoption
Managed projects for 15+ clients per month while maintaining 95% satisfaction score
Trained new team members on CRM workflows and standard operating procedures, improving handoff efficiency
Collaborated with technical teams to ensure correct software configuration and resolve integration issues
Provided responsive technical support via phone, email, and ticketing systems
Maintained a customer-first approach while resolving operational and technical inquiries

Business Office Associate / DMV Administrator at Carmax Auto SuperStore (2015-07 – 2016-08)

Processed sales and appraisal paperwork and managed DMV compliance and administrative tasks

Processed sales and appraisal paperwork and ensured compliance with the Department of Motor Vehicles regulations
Handled title transfers and supported wholesale auction documentation
Managed daily cash flow and prepared bank deposits

Driver Supervisor at Sixt Rental Car Agency (2013-08 – 2015-05)

Supervised driver operations and managed customer logistics across airport locations

Scheduled driver logistics and ensured timely customer transport across airport locations
Processed rental agreements and vehicle inspections
Processed transactions for rental agreements

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