Engagement Specialist — Matrix Medical Network Client - Carenet Healthcare - Tulsa, OK (Remote)
(2026-04 - 2026-08)
- Completed more than 6,000 outbound calls to Medicare/healthcare members to schedule in-home comprehensive health assessments or document voicemail callback requests.
- Scheduled more than 350 in-home comprehensive health assessments, helping members access preventive and comprehensive care that worked hand-in-hand with their primary care physicians.
- Maintained an overall performance rate above 100%, exceeding the 90% company standard for tenure.
- Maintained a Contact Conversion Rate of 17.79% or higher, substantially exceeding the company-wide standard of 12.62%.
- Used professional, empathetic communication to explain visit opportunities, answer member questions, overcome scheduling barriers, and accurately document outcomes.
- Worked remotely while consistently managing high call volume, productivity expectations, quality requirements, and accurate member information.
Generalist / AI Trainer - Handshake AI - Tulsa, OK (Remote)
(2025-12)
- Work independently on short-term AI training projects while meeting project requirements and deadlines.
- Observe, train, evaluate, and rank multimedia content and AI-generated outputs for quality and accuracy.
- Maintain accurate records and perform detail-oriented work in a fast-paced environment.
Nationally Certified Pharmacy Technician - Hillcrest Hospital – South - Tulsa, OK
(2019-03 - 2020-10)
- Supported hospital pharmacy operations with accuracy, organization, medication inventory control, and adherence to established procedures.
- Completed sterile compounding in accordance with standard procedures.
- Counted and distributed controlled substances while maintaining close attention to detail and safety requirements.
Independent Driver / Customer Service - Uber Technologies, Inc. - Tulsa, OK
(2021-07)
- Provide professional, customer-focused service in a self-supervised environment while following company standards and procedures.
- Communicate effectively with customers, provide door-to-door assistance when needed, and maintain a safe, respectful experience.
Teacher Aide - Tulsa Public Schools - Tulsa, OK
(2022-08 - 2024-01)
- Maintained accurate records, supported daily operations, and communicated effectively with teachers, students, families, and coworkers.
- Worked collaboratively while remaining attentive to individual needs and maintaining a safe, organized environment.
Fulfillment Associate I - Amazon, Inc. - Tulsa, OK
(2020-10 - 2021-10)
- Performed accurate, time-sensitive fulfillment work while meeting productivity and quality expectations.
Warehouse Associate - Macy's Fulfillment Center - Owasso, OK
(2016-09 - 2017-03)
- Processed orders accurately and efficiently in a fast-paced fulfillment environment.
