Customer Service Support/Receptionist
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Possesses demonstrated capabilities in self-motivation, taking initiative, exercising independent judgment, thinking strategically and working effectively under pressure with a smile. I am passionate about people and helping them succeed.
Packing, shipping customers packages and Problem Solver.
Being the first person, a new associate will see I training new associates how to perform their job. Scanning boxes, how to build a wall in the trailers. Also, I trained associates the computer skills to be a problem solver so every package that had problem being shipped out will be shipped and delivered on time. So far, I have trained over 150 employees.
H & R Block
October 2015 to April 2017
Greet clients in a personalized warm, friendly and inviting manner (phone and office). Match clients to tax advisor who is best able to fulfill client needs. Manage client wait time expectations. Schedule clients the way they want to be scheduled. Assure client focus, confidentiality, and privacy before, during and after service.
Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information, assist with other related clerical duties such as photocopying, faxing, filing and collating, organize / sort documents into binders. Kronos, Cash Handling and deposits, MS Office software in daily work schedule and PeopleSoft.
SANDRA CLARK FUNERAL HOME • PRE-NEED AGENT/CUSTOMER SERVICE • JAN 2015• JAN 2016
Selling pre-need insurance to anyone that needs it to prevent debt for their children and love ones at the time of need. Inputting information in to the computer to ensure the best customer service.
LAUREL LAND FUNERAL HOME • Pre-Planning Specialist/Family Service Counselor • MAY 2013 • AUG 2014
Greet customers in person and by phone, prepare contract and other paperwork for customer signature, answer customers’ questions about products, prices, availability and credit terms. Recommend products to customers, based on customers’ needs and interest. Utilize HMIS, AS 400, Oracle, Sales Force, Outlook, MS Office software in daily work schedule, and sale Pre-need arrangement packages.
Answer telephones, direct the caller to the appropriate associate, transfer a caller to an associate’s voice mailbox when the associate is unavailable, greets and direct visitors to the lobby. Take and retrieve messages for various personnel. Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information, assist with other related clerical duties such as photocopying, faxing, filing and collating, organize / sort documents into binders.
Justin Ford Kimball High School - Dallas, TX
August 1998 to May 2002
3.5 GPA High School Diploma
