Patient Access Representative II - Memorial Hermann Health System - Shenandoah, TX
(2025-05)
- Process 60+ patient registrations daily, verifying demographic, insurance, eligibility, benefits, and authorization information in Epic and enterprise systems.
- Mediated with billing, case management, and clinical teams to resolve registration and insurance issues while maintaining compliance and documentation standards.
- Reconcile billing information and identify discrepancies affecting reimbursement and claim outcomes.
- Resolve data issues with billing, case management, and clinical teams while meeting documentation and compliance requirements.
Patient Care Representative II - Houston Methodist - Houston, TX
(2022-10 - 2025-05)
- Recorded patient activity and documented patient activity, service timelines, and operational data to collaborate accurate departmental reporting and workflow management.
- Tracked medical equipment and supply inventory to facilitate cost control, resource efficiency, and timely availability of clinical materials.
- Tracked equipment and supply inventory, contributing to cost control and resource efficiency.
Volunteer Health Specialist - Department of Veteran Affairs - Houston, TX
(2024-01 - 2025-05)
- Supervised accurate documentation and coordinated with staff to support efficient scheduling, eligibility, and administrative workflows.
- Processed timecards and contract documentation with emphasis on accuracy, compliance, and financial records.
- Counseled veterans with scheduling and healthcare navigation while providing customer service in accordance with VA standards.
Office Assistant - Edwin Reyes Attorney at Law LLC - Houston, TX
(2018-07 - 2020-10)
- Scheduled veteran appointments and established eligibility and insurance information to accelerate accurate healthcare access and service utilization.
- Processed timecards and contract documentation while maintaining accurate financial records. Coordinated appointment scheduling, healthcare navigation, and eligibility verification.
- Organized records and translated Spanish/English documents for client and financial communications.
