Christian Argueta

Growing IT Professional with 6+ Years of Logistics and Customer Satisfaction Experience. Proficient in Technical Trouble Shooting, Adaptation, and Strategic Thinking in fast pace scenarios. Seeking a position in Network Support to contribute and excel my own experiences within an organization.

Technical Service Representative - National Imaging Systems (EPM At Johns Hopkins) - MD

(2026 - 2026)

• Served as the primary point of contact and technical support for 1,000+ printers and workstations across Multiple Johns Hopkins Campuses, resolving hardware, networking, connectivity, and printer-related incidents.
• Achieved 98% SLA attainment in 2026 by leading ticket triage and Tier I support efforts for campus-wide printer incidents, prioritizing issues, coordinating resolutions, and minimizing service disruptions.
• Provided in-person and remote IT support, including hardware break/fix, preventative maintenance, printer setup, troubleshooting, and end-user training, helping streamline deployments and reduce recurring printer-related issues.

Drayage Dispatcher / Scalehouse - S.H Bell - MD

(2024-06 - 2025-11)

• Managed scalehouse operations, accurately weighing loads and maintaining detailed documentation of load information and transactions.
• Maintained professional communication with approximately 300 customers through multi-line phone systems and email, providing timely and accurate customer service.
• Coordinated the daily transportation of 150–200 vessel containers, ensuring efficient movement and timely delivery of cargo.

Intermodal Dispatcher - Cowan Systems - MD

(2022-03 - 2024-04)

• Organized and maintained driver documents, compliance files and records using great file management/organization.
• Implemented A weekly dispatch schedule up to 500 containers weekly to ensure timely deliveries and customer satisfaction.

CompTIA A+ Certification; Google IT Support Professional Certificate - Per Scholas (2026-01 - 2026-05)

Switching, Routing & Wireless Essential - Cisco Networking Academy (2025 - 2025)

Maryland External Diploma Program - Community College of Anne Arundel (2018 - 2018)