Christian Barboza

Supervise and provide daily oversight to 4–6 Office Support staff, ensuring efficient frontdesk operations and compliance with WIOA program requirements and County policies. Provide comprehensive case management support services to WIOA Adult, Dislocated Worker, and Youth participants, including eligibility determination, enrollment assistance, service planning, supportive service coordination, and progress monitoring. Conduct internal compliance audits on program enrollments and participant applications to ensure adherence to WIOA regulations, Priority of Service requirements, and documentation standards.

Workforce Development Technician - San Bernardino County Workforce Development Department - Rancho Cucamonga, CA

(2026-02)

• Supervise and provide daily oversight to 4–6 Office Support staff, ensuring efficient frontdesk operations and compliance with WIOA program requirements and County policies.
• Provide comprehensive case management support services to WIOA Adult, Dislocated Worker, and Youth participants, including eligibility determination, enrollment assistance, service planning, supportive service coordination, and progress monitoring.
• Conduct internal compliance audits on program enrollments and participant applications to ensure adherence to WIOA regulations, Priority of Service requirements, and documentation standards.
• Interpret and apply federal, state, and County workforce program regulations to review income documentation, SNAP verification, residency, and right-to-work requirements for participant eligibility.
• Maintain and monitor program budget spreadsheets to track expenditures, support fiscal accountability, and ensure compliance with funding guidelines.
• Utilize County-issued CalCard to procure approved supportive services and office-related purchases while ensuring accurate reconciliation, documentation, and audit readiness.
• Administer supportive services, including gas cards and transportation assistance, in accordance with program regulations, participant eligibility, and documented need.
• Co-facilitate workforce development workshops covering resume writing, interview preparation, employment readiness, and job search strategies.
• Manage the office master calendar by coordinating room reservations, training schedules, partner meetings, workshops, and job fair events.
• Maintain detailed case notes, participant records, and accurate data entry within CalJOBS to ensure compliance with WIOA performance and reporting requirements.
• Conduct interviews and assist with onboarding for Work Experience (WEX) participants by reviewing eligibility documentation, explaining program requirements, and guiding participants through onboarding processes.
• Review and process participant timesheets and supporting documentation to ensure accuracy and compliance with County policies and workforce program requirements.

Office Assistant II - San Bernardino County Workforce Development Department - Rancho Cucamonga, CA

(2024-08 - 2026-02)

• Provide bilingual assistance (Spanish/English) to clients and visitors, answering inquiries and offering guidance on workforce programs and services.
• Assist with intake and processing of Workforce Innovation and Opportunity Act (WIOA) applications, ensuring completeness and accuracy.
• Interpret EDD documents in English and Spanish to assess eligibility and direct individuals to appropriate services.
• Support clients with CalJOBS registration, resume creation, and troubleshooting account issues.
• Create and maintain detailed case notes in CalJOBS to track client progress and ensure compliance.
• Assign clients to career coaches using spreadsheet tracking systems to ensure balanced caseload distribution.
• Conduct follow-ups to verify employment outcomes and maintain accurate reporting data.
• Perform data entry and maintain organized digital and physical files in compliance with procedures.
• Deliver excellent customer service while managing high-volume client interactions.
• Utilize CalJOBS, Excel, Microsoft Word, Outlook, and internal tracking spreadsheets effectively.
• Maintain strong attention to detail when processing intake forms and documentation.

Operations Lead - BC Tarps - Fontana, CA

(2022-09 - 2024-05)

• Coordinated tarp manufacturing processes to ensure product quality and workflow efficiency.
• Managed front desk operations, handled customer service inquiries, and processed payments.
• Delivered products within a 100-mile radius and managed multi-state shipments.
• Maintained communication with clients and provided timely delivery updates.
• Supported inventory control and order fulfillment to meet customer demands.
• Researched vendors locally and internationally to source high-quality materials at competitive prices.
• Handled purchasing responsibilities for resale and production materials.

Bachelor of Arts - Business Administration, Concentration: Management - California State University, San Bernardino (2026-05)

Associate of Arts - Business Administration - Mt. San Antonio College (2023)