Customer Advocate at Systato (2024-01 – 2026-04)
- Executed high-velocity outbound prospecting with regional broker partners to surface qualified handraisers against an Ideal Customer Profile (ICP), generating 30-40 live transfers per week.
- Placed 200-250 cold calls daily and qualified prospects by fit (need, timing, decision process), resulting in 15-25% conversion to live transfer meetings.
- Maintained GHL/Salesforce-style CRM records for every interaction and follow-up (next steps, objections, outcomes) to support accurate pipeline hygiene and meeting booking.
Sales Development Representative at Yokly (2023-12 – 2024-01)
- Managed outbound calling to qualify commercial and enterprise prospects using agreed criteria (company size, use case, decision maker), improving lead-to-meeting rates by 10-15%.
- Tracked prospect interactions and outcomes in a CRM (call notes, stage, next step) for 100% daily activity logging to ensure forecast-ready pipeline contribution.
- Built and advanced a high-value sales pipeline by targeting multi-stakeholder buying committees, coordinating with the sales team on 20+ qualified opportunities monthly.
Inside Sales Representative at 0260 Labs (2022-08 – 2023-10)
- Researched targeted lead lists using account mapping (industry, role, pain points) and prepared outreach angles aligned to ICP, resulting in 25-35% higher connect rates.
- Executed 150-220 high-volume outbound calls per day to qualify prospects and progress them through defined discovery questions, driving 12-20% to qualified status.
- Followed up with engaged leads within 5 business days and documented all outcomes and objections in CRM to improve meeting conversion and reduce stage slippage.
Executive Virtual Assistant at School Nursing Solutions (2022-03 – 2022-08)
- Coordinated COVID clearance operations across multiple clients, translating stakeholder requirements into daily action plans tracked with measurable SLAs to reduce delays by approximately 20%.
- Managed high-volume email and Google Chat communications with rapid response targets (e.g., first reply within 1 business day) to support time-sensitive client workflows.
- Produced role-relevant written assets (slide decks, how-to documentation) using clear messaging and structured copy, improving internal handoffs and reducing rework cycles by approximately 15%.
Billing and Sales Representative at VXI Global Solutions (2021-02 – 2022-01)
- Handled billing inquiries and sales motions for a US telecom provider by diagnosing customer pain points (service issues, plan fit) and driving upsell conversations, increasing rates by 8-12% per month.
- Resolved billing disputes using structured troubleshooting and objection handling, reducing repeat escalations by approximately 20% while maintaining customer retention outcomes.
- Upsold cable, mobile, internet, and home phone services by qualifying needs and timing, generating 10-20 additional revenue opportunities weekly.
Customer Service Representative at Concentrix (2019-10 – 2021-01)
- Supported Amazon North America customer accounts by managing high-volume order tracking workflows and escalating issues using defined triage criteria to improve resolution turnaround by approximately 15%.
- Processed refunds and delivery exceptions using customer communication best practices, achieving 90%+ compliance to policy while minimizing repeat contact rate.
- Maintained accurate case documentation and interaction notes (issue type, action taken, outcome) to ensure clean CRM-style records and faster follow-through for future inquiries.
