Christian Davidson

Office Manager experienced in healthcare administration. Enhanced patient satisfaction and operational efficiency through effective communication and team collaboration. Managed daily operations and compliance monitoring, contributing to overall organizational success.

Office

Manager in healthcare administration, enhancing patient satisfaction and operational efficiency. Streamlined daily operations while ensuring compliance with healthcare regulations. Collaborated with staff and providers to improve service delivery and foster a positive patient experience.

Office Manager at Vicente T. Falgui, M.D. P.C. (1996-08 – 2026-07)

• Manage daily operations of medical office, ensuring smooth workflow.
• Supervise staff scheduling and coordinate training for new employees.
• Oversaw patient intake process, ensuring accurate medical records and efficient workflow.
• Collaborated with healthcare providers to improve patient care quality and streamline service delivery.
• Monitored compliance with healthcare regulations and industry standards, reducing risks and maintaining operational integrity.
• Develop and implement office policies and procedures while adhering to HIPAA and OSHA regulations.
• Assist in resolving conflicts between staff members and addressing any issues that arise related to patient care or safety concerns.
• Review claims for accuracy before submitting for billing.
• Review patient records to ensure compliance with insurance policies.
• Communicate with patients regarding coverage and claim status updates.
• Communicate with insurance companies to resolve claim discrepancies and denials.
• Manage patient inquiries regarding billing statements and payment options.
• Maintain updated knowledge of healthcare regulations and billing procedures.
• Contact insurance providers to verify insurance information and obtain billing authorization.
• Post charges, payments and adjustments from patient and insurance companies.
• Maintain current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
• Analyze rejected claims and correct errors before resubmitting for payment.
• Review and process prior authorization requests for advanced imaging services, medications, and outpatient services to facilitate timely patient access to necessary treatments.
• Communicate decisions regarding authorizations to patients and providers.
• Utilize electronic health record systems to track authorization statuses.
• Collaborate with insurance companies to clarify policy guidelines and requirements.
• Respond promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
• Procured durable medical equipment to meet patient needs, facilitating their treatment and care for patients for various companies via Parachute.
• Oversee provider enrollment/re-enrollment with insurance companies.

– Tunstall High School