Detail-oriented security and customer service professional skilled in maintaining safety, resolving issues, and delivering reliable results in fast-paced environments.
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Detail-oriented security professional and customer service representative with proven expertise in ensuring safety, resolving inquiries, and delivering exceptional support in fast-paced environments.
Transportation Security Officer at TSA (Transportation Security Administration) (2023-01 – Present)
Ensured passenger safety by conducting thorough screenings, enforcing security protocols, and operating scanning equipment in high-pressure environments.
Customer Service Representative at Maryland National Capital Parks and Planning Commission (2021-06 – Present)
Skilled in inquiry and issue resolution, providing sales support, and building strong relationships through effective communication, while delivering technical assistance, troubleshooting, and maintaining accurate documentation and reporting.
Stage Hand at Rhino Staging DC (2019-09 – Present)
Assisted with the setup, operation, and breakdown of staging equipment for live events, ensuring safety, efficiency, and on-time execution under tight deadlines.
Sales Support Agent at ARS Rescue Rooter (2021-02 – 2021-05)
Provided administrative and customer support to the sales team by preparing quotes, processing orders, coordinating with technicians, and ensuring timely communication between clients and internal departments.
Retail Sales Representative at Sprint (2018-02 – 2019-08)
Delivered personalized wireless solutions by engaging customers, explaining product features and service plans, processing sales and upgrades, and consistently meeting or exceeding sales targets.
High School Diploma – Surrattsville High School (2010 – 2014)
Technical/Occupational Certificate – Coursera (2022)
