Christian Escobedo

IT support professional with hands-on experience supporting Windows endpoints, computer imaging and migration, Active Directory troubleshooting, hardware repair, software reinstallation, printer and peripheral support, switch-port troubleshooting, wireless access point deployment, and service-ticket workflows. CompTIA Network+ and Security+ certified, with academic and project experience in TCP/IP networking, Windows administration, PowerShell/CMD, virtualization, cloud infrastructure, SQL, and SSH-based remote administration. Strong customer service, documentation, communication, and problem-solving skills developed through technical support and high-volume front-end operations.

IT Support Intern at PSJAISD — Management Information Systems Department (2026-03 – 2026-07)

• Imaged and migrated student and staff computers from Windows 10 to Windows 11, supporting district-wide endpoint deployment.
• Troubleshot software and access issues using Active Directory grouping and Windows CMD; reinstalled applications and restored user access to printers and Mi-Screen devices.
• Diagnosed and repaired student laptops and printers by disassembling equipment, replacing necessary components, and reassembling devices using appropriate tools.
• Troubleshot switch-port connectivity problems, deployed a wireless access point, and verified its switch uplink; assisted with network-connected AV and smart-sensor deployments.
• Reviewed service-ticket submissions and device status information to support repair workflow, updates, and prioritization.
• Assisted with deployment of proprietary Cisco phones and relevant network monitoring to support service and network functions.

Front-End Associate at Walmart (2023-08 – Present)

• Provide direct customer support in a high-volume environment, resolving questions and service issues through clear communication and professional problem solving.
• Operate and troubleshoot point-of-sale and front-end equipment while following established procedures and maintaining attention to detail.
• Coordinate with coworkers and supervisors to prioritize service needs, handle changing workloads, and maintain continuity of customer service.

Bachelor's in Cybersecurity – University of Texas Rio Grande Valley (2026-08)

Associate's in Physics – South Texas College (2022-05)