Product Manager - United States Specialty Sports Association (USSSA) - Information Technology - Fully Remote, Gainesville, FL
(2023-12 - 2026-06)
- Owned and maintained a centralized Confluence product library for the Team and Athlete Center & DotCom products, including PRDs, requirements references, blocker documentation/tracking, and stakeholder-facing product materials.
- Used Google Analytics dashboards to monitor product usage trends, stakeholder input, and front-end user behavior to identify product opportunities, growth areas, retention improvements, and potential new revenue generation.
- Created and presented exhaustive competitive analysis and SWOT research to evaluate sports technology market positioning, identify product gaps, and recommend enhancements for current and future offerings to identify new revenue generation.
- Developed KPIs and RICE-prioritization inputs to align product decisions with business goals, user needs, product impact, and delivery capacity.
- Oversaw offshore development team with day-to-day product contact, clarifying requirements, providing feedback, documenting blockers, and supporting incremental delivery for Team and Athlete Center & DotCom project initiatives.
- Created drip campaign concepts and front-end engagement strategies designed to improve purchase retention and eventual product adoption across USSSA platforms.
- Harnessed the power of AI platforms to expedite and improve day-to-day business practices and documentation efforts requirements synthesis, documentation, competitive research, discrepancy identification, and product insight generation while maintaining human review and product judgment.
Project Manager - United States Specialty Sports Association (USSSA) - Information Technology - Fully Remote, Gainesville, FL
(2023-03 - 2023-12)
- Served as Certified Scrum Master for the Team and Athlete Center project team, organizing Scrum ceremonies including sprint planning, sprint retrospectives, backlog refinement, and product demos/showcases.
- Managed JIRA boards and project work management for DotCom and Team and Athlete Center projects through creating and maintaining tickets, project boards, Scrum/Kanban boards, timelines, workflows, and project-management databases.
- Maintained product roadmaps and JIRA Plan efforts tied to epics, milestones, blockers, sprint goals, delivery timelines, and stakeholder visibility.
- Conducted vital QA work in QA and UAT product environments as they were being developed, reporting bugs as needed.
- Gathered and organized business requirements across DotCom and Team and Athlete Center projects, translating scattered requests into structured product and delivery inputs.
- Communicated blockers, project progress, sprint status, roadmap updates, and delivery risks to key stakeholders across technical and non-technical teams.
- Helped implement a RICE scoring system to centralize prioritization, improve ticket organization, and support more consistent product decision-making across project teams.
- Served as organization-wide JIRA administrator, setting up projects, boards, workflows, and Atlassian product portfolio access.
Junior UI/UX Designer - United States Specialty Sports Association (USSSA) - Information Technology - Fully Remote, Gainesville, FL
(2022-03 - 2023-03)
- Designed and iterated web-based and mobile-friendly user interface workflows based on business requirements, user journeys, and front-end user needs.
- Developed detailed user stories to clarify user goals, workflow expectations, and feature intent for digital product teams.
- Evaluated UX workflows and use cases to improve clarity, usability, and feature parity between legacy systems and new product offerings.
- Assisted in maintaining the Figma design system in alignment with USSSA branding guidelines, styles, colors, and product standards.
- Created low-fidelity wireframes to map user journeys and supported senior UX/UI design efforts across product initiatives.
- Used JIRA to manage UI/UX-related work, maintain visibility, and coordinate design tasks with broader product and development workflows.
Coordinator, Hawkins Center Operations - University of Florida Athletic Association (UAA - Otis Hawkins Center) - Gainesville, FL
(2016-07 - 2022-03)
- Oversaw day-to-day operations for a 120,000 sq. ft. student-athlete academic and personal development facility, coordinating facility needs, staff support, security access, and technology systems.
- Managed operational technology platforms including BioMetrics/C-Cure security access, reservation displays, D!bs room reservations, GradesFirst, and Digital Media Lab resources.
- Provided recruiting tours for Gator football, swimming and diving, track and field, and other sports as needed.
- Supervised student-assistants, maintained operational databases and spreadsheets, supported textbook distribution for approximately 450 student-athletes each semester, and served as a key liaison for facility issues.
Volunteer Recruiting Assistant - University of Florida Athletic Association - Florida Gators Football - Gainesville, FL
(2015-10 - 2016-07)
- Created prospect profiles, scouting reports, player rankings, and player evaluations for assigned Southeast recruiting territories.
- Maintained recruiting film databases using XOS Thunder/HUDL and Microsoft Office; captured and cut recruiting film.
- Supported official visits, campus tours, recruiting operations, and daily administrative needs within a high-performance collegiate athletics environment.
Scouting Intern - Buffalo Bills - Player Personnel Department - Pittsford, NY
(2014-07 - 2014-08)
- Prepared and wrote scouting reports for Director of Player Personnel as assigned. Monitored Player Progression as assigned.
- Assisted player personnel staff with observation of daily personnel changes and transactions occurring throughout the National Football League (NFL).
- Completed various tasks assigned by front office personnel such as scouting reports, transportation to and from airports, as well as administrative tasks (copying, faxing, etc.).
- Maintained daily operations of training camp.
Assistant Video Coordinator - IMG Academy - Football Department - Bradenton, FL
(2013-05 - 2013-08)
- Filmed, logged, edited, and organized football practice footage in XOS Thunder; supported coach video sessions, recruiting highlights, premier youth football events, and youth football camp operations.
