Christian Vargas Suarez

Results-oriented and brand-loyal professional with 3+ years of experience across accounting, logistics, executive support, and customer service for U.S.-based companies — not one field, all of them, simultaneously. Managed 5+ clients, processed 45+ weekly transactions, achieved 90%+ approval rates on USCIS, CBP, and IRS processes, and resolved technical issues with a 98% resolution rate in high-volume telecom environments. Advanced in Excel (VBA), Oracle, and a wide stack of operational tools.

I don't just manage workflows — I automate them, improve them, and build systems that didn't exist before I arrived. Proactive by nature, deeply committed to the brands and teams I represent, and genuinely passionate about delivering an experience — not just a service. No need to be chased.

Fully remote-ready with a professional setup built for performance from day one.

Logistics Operations Coordinator - Lean Solutions Group - Barranquilla, Colombia

(2025-11)

• Managed 45+ daily delivery routes using DispatchTrack, Package AI, Wayfair systems, and Microsoft 365 to ensure real-time updates, documentation accuracy, and improved delivery performance.
• Coordinated U.S.-based operations, including dispatch, routing, and issue resolution in high-volume environments. Served as primary liaison between drivers, warehouses, leadership, district managers and customers, resolving escalations and ensuring timely communication.
• Verified deliveries, updated service windows, and documented instructions to reduce service failures and improve accuracy. Handled NAH, STS, NW, and OFD operational inquiries while identifying gaps and supporting process improvements to enhance efficiency, service quality, and brand loyalty.
• Proactively designed monitoring tools for "Not at Home" (NAH) processes, leveraging GPS data and AI-based models to optimize routing efficiency and improve delivery outcomes.

Technical & Account Resolution Specialist - Verizon (Allied Global)

(2025-01 - 2025-11)

• Resolved technical and account-related issues for mobile customers, achieving a 98% resolution rate with zero call transfers, demonstrating strong ownership and efficiency handling an average of 40 daily calls, supporting plan changes, device purchases, software troubleshooting, and account updates while maintaining CRM accuracy and KPI performance.
• Processed secure credit and debit card transactions in compliance with billing policies, ensuring financial accuracy and data security. While I analyzed service and system issues to identify root causes and implement effective solutions, enhancing overall customer experience.
• Delivered a premium customer experience aligned with brand exclusivity and loyalty standards, ensuring full compliance with company policies and provide solution of issues related to APN, IMEI, ICCID.
• Utilized platforms such as TAS, Knowmax, and Slack for account management, troubleshooting, and internal communication.
• Achieved an average of 25+ weekly step-ups, including plan upgrades and device sales, contributing to revenue growth and retention.

Administrative & Customer Operations Assistant - T-Mobile (Work4Solutions)

(2023-01 - 2023-07)

• Supported store operations through inventory control and daily administrative tasks using Notion, Monday.com, Geminis, and Slack. Analyzed sales and operational data to support reporting and informed decision-making.
• Monitored workflows, task tracking, and inventory processes using Monday.com. Compliance reporting concerns related to discounts, payments, and cash flow using Geminis and KPIs monitoring.
• Delivered high-quality customer service for mobile-related inquiries, including plan management, device configuration, and troubleshooting and maintained structured and strict follow-up processes and post-sale support to enhance customer satisfaction and retention.
• Prepared sales documentation, updated internal records, and ensured compliance with legal and operational requirements.

Accounting & Executive Operations Specialist - Orlando Acosta Accounting & Advisory - Fort Lauderdale, FL (HQ) / Medellín, Colombia (Remote / Contractor Operations)

(2022-11 - 2026-04)

• Professional management of accounting and administrative operations for 5+ U.S.-based clients, processing 45+ weekly payments while ensuring cash flow continuity, compliance, and strong vendor relationships. Managed USCIS, CBP, and IRS requests, consistently meeting customer requirements with a 90%+ approval rate. Created and maintained financial records and tax-related documentation, ensuring audit readiness.
• Executed the full accounts payable cycle with a strong attention to detail, including reconciliations and preparation of financial reports (P&L, cash flow, balance sheet). Designed and implemented control systems using Excel (VBA, macros) and QuickBooks to improve efficiency and accuracy.
• Acted as a trusted right hand to leadership, providing high-level executive and operational support, including travel coordination, calendar management, email handling, and cross-functional workflows using tools such as Alegra, Slack, and Microsoft 365, ensuring efficiency and an outstanding client experience.
• Monitored responsibilities, payments, payroll, and administrative needs for leadership, maintaining high-quality standards. Recognized for a proactive mindset, with a continuous focus on process improvement and the implementation of automation solutions, including the use of AI to streamline non-manual tasks.
• Trusted to manage sensitive financial data, business and banking account access, and cash flow monitoring, demonstrating strong accountability, discretion, and reliability in handling high responsibility tasks.

High School Diploma - Archdiocesan Confederation of Schools of Antioquia

Bachelor's Degree - Geology - EAFIT University