Christiana Gema

Florida-based professional with experience supporting students and families, retail customer engagement, and remote operations. Skilled in answering questions, explaining processes, coordinating requests, and maintaining accurate records. Seeking a part-time remote customer service role.

Program Coordinator at The Posse Foundation (2023-08 – Present)

• Respond to student, family, and school counselor questions; explain application requirements, interview scheduling, and next steps clearly.
• Help nominees address submission and scheduling issues through email guidance and timely follow-up.
• Coordinate nominations, interviews, and application deadlines while managing multiple requests.
• Update Salesforce records and track nominee progress to maintain accurate information throughout the selection process.

Marketing Operations Coordinator at Commure (2022-10 – 2023-05)

• Coordinated webinars and national events, managing speaker logistics, materials, and reporting across teams.
• Created Smartsheet workflows and written procedures to help colleagues track requests and deadlines.

Executive and Operations Assistant at Majority Action (2022-01 – 2022-10)

• Managed calendars, scheduling, travel logistics, and vendor communication for a fully remote team.
• Processed reimbursements and maintained accurate supporting documentation through Bill.com.

Marketing Operations Assistant at Life Extension (2020-03 – 2021-12)

• Tracked and prioritized over 20 active projects in Workfront, supporting eight project managers.
• Processed invoices, purchase orders, and vendor payments; trained colleagues on standard procedures.

Community Management Intern at Walgreens (2017-05 – 2017-07)

• Supported daily store operations, customer engagement, inventory control, and merchandising.
• Collaborated with store and pharmacy staff to learn customer service best practices and store procedures.

Marketing Coordinator at Azulle (2018-12 – 2020-03)

Bachelor of Science in Business Administration, Marketing – Barry University (2018-05)