Christiana Okereke

Compassionate healthcare professional with over 5 years of experience supporting patients in both hospital and retail pharmacy settings, including more than 3.5 years with Inova Health System. Experienced in patient advocacy, medication education, care coordination, insurance resolution, and delivering exceptional customer service in fast-paced healthcare environments. Recognized for building trusting relationships with patients, collaborating with multidisciplinary healthcare teams, and ensuring patients receive timely, high-quality care.

Holds a Bachelor's Degree in Pharmaceutical Science, CPR/BLS certification, Scrum certification, and active Pharmacy Technician credentials.

Pharmacy Technician - Inova Health System

(2020-06)

• Served as a trusted resource for patients by ensuring timely access to medications and answering questions regarding their treatment.
• Collaborated with pharmacists, nurses, physicians, and healthcare professionals to coordinate safe, patient-centered care.
• Assisted patients in navigating medication-related concerns while maintaining compassion, professionalism, and confidentiality.
• Resolved medication and insurance issues to minimize delays in patient treatment.
• Maintained accurate medication inventory and managed controlled substances according to regulatory standards.
• Prepared sterile and non-sterile compounded medications while maintaining strict safety and quality standards.
• Supported patient satisfaction by responding promptly to patient needs and ensuring excellent service.

Pharmacy Technician - Wellcheck Pharmacy

(2019-01 - 2020-03)

• Assisted patients with prescription processing, insurance claims, and medication-related concerns.
• Educated patients regarding medications and coordinated with healthcare providers to resolve prescription issues.
• Processed insurance adjudications while ensuring efficient customer service.
• Managed medication inventory and maintained compliance with pharmacy regulations.

Pharmacy Technician - CVS Pharmacy

(2017-10 - 2021-10)

• Delivered exceptional customer service in a high-volume retail pharmacy.
• Assisted patients with prescription pick-up, insurance questions, and medication inquiries.
• Processed prescriptions accurately while maintaining confidentiality.
• Resolved insurance billing issues and collaborated with pharmacists to improve patient experiences.

Pharmacy Technician - Rite Aid Pharmacy

(2017-09 - 2018-03)

• Supported patients by resolving prescription issues and insurance concerns.
• Assisted with medication preparation, inventory management, and customer service.
• Maintained compliance with pharmacy regulations and patient safety standards.

Pharmacy Intern - One Hanson Pharmacy

(2017-03 - 2017-06)

• Assisted pharmacists with prescription preparation and patient service.
• Participated in medication compounding, quality assurance, and workflow management.
• Supported patient safety initiatives and inventory control.

Bachelor of Pharmaceutical Science - Pharmaceutical Science - Nigeria

Pharmacy Technician Program - Pharmacy - American School of Nursing and Allied Health Woodbridge, VA