Christiana S

PMP- and CSM-certified healthcare IT project manager with 6+ years leading enterprise telehealth, EHR, and digital health programs across large, multi-site health systems. Proven track record running 10+ concurrent initiatives at once — from integrated planning through go-live, hypercare, and stabilization — while keeping distributed clinical, IT, analytics, and vendor teams aligned. Led the eVisit Core telehealth migration across 300+ care sites supporting 20,000–plus monthly video visits, and built the identity governance, integration, and training infrastructure behind it.

Strong in RAID governance, HL7/FHIR interoperability, Epic and Cerner implementations, and executive-level program reporting.

Telemedicine Project Manager at MedStar Health – MedStar Institute for Innovation (MI2) (2023-07 – 2026-06)

• Directed telehealth and digital health delivery across 300+ ambulatory, urgent care, and specialty sites, managing up to 11 concurrent initiatives across clinical, IT, analytics, and vendor teams.
• Led the eVisit Core telehealth migration end-to-end, coordinating clinical operations, IS, and vendor partners through two phased go-lives inside a two-week window, supporting a platform handling 20,000+ monthly video visits.
• Built go-live readiness frameworks — deployment checklists, validation plans, and command center escalation pathways — that kept each phase on track and minimized disruption.
• Ran hypercare and post-go-live stabilization, staffing provider office hours and reinforcing workflows until teams operated independently.
• Maintained integrated master project plans covering scope, schedule, resources, critical path, risks, and dependencies, adjusting timelines with IS leadership as constraints and priorities shifted.
• Designed and rolled out enterprise training programs for providers, MAs, and superusers, including job aids, quick-start guides, and Articulate Rise e-learning modules, incorporating provider feedback to drive adoption across specialties.
• Managed EHR integrations for telehealth and RPM platforms (Twistle, Xealth, Doximity Dialer, VitalTech) with Cerner, enabling secure clinical data exchange.
• Created and managed non-employee identities (NEProfiles) in SailPoint IdentityIQ and Salesforce, keeping vendor access provisioned and compliant with enterprise security standards; partnered with Information Security to align identity governance with compliance policy.
• Delivered executive-level program health reports covering risk, dependencies, financial performance, and digital health initiative impact, backed by RAID logs and decision registers; used Smartsheet AI summarization to accelerate status reporting.
• Standardized telehealth workflows across 300+ sites, improving provider adoption through structured training and reducing implementation risk through proactive RAID governance and command center readiness.

Project Manager at Precision Management Solutions (2019-09 – 2023-07)

• Directed healthcare software implementation projects, including Epic EHR design and rollout across multiple facilities, owning the full lifecycle from planning through post-go-live stabilization.
• Led client and facility meetings to define scope, engage architects, and keep implementations aligned to organizational standards.
• Maintained project schedules, budget tracking, risk plans, and status reports; managed issues, dependencies, milestones, and cross-group scheduling across functional teams.
• Led superuser training and post-go-live support, gathering provider feedback, coordinating vendor issue resolution, and issuing system communications.
• Facilitated Agile Scrum ceremonies — sprint planning, reviews, retrospectives — across technical delivery teams.

Assistant Project Manager at Cyloc Solutions (2019-02 – 2019-09)

• Supported NIST Cybersecurity Framework (NIST CSF) compliance implementation, building work breakdown structures, dashboards, and progress reports.
• Managed change control processes and quality assurance activities across technology compliance initiatives.

Project Manager at United Bank for Africa (2017-01 – 2018-12)

• Led enterprise rollout of the 'Ignite' e-learning platform across 17 African markets, driving a 43% gain in staff productivity and a 65% gain in morale; resolved 14 unexpected system issues to enable course completion for 1,000+ users.

Project Coordinator & Welfare Team Lead at Lagos Food Bank Initiative (2016-10 – 2018-08)

• Coordinated community outreach projects and managed logistics, budget, and reporting for the 'EduFood' large-scale volunteer operation.

Graduate Coursework in Social Work – Howard University (2018 – 2019)

B.S. in Social Work & Human Services – Babcock University (2012 – 2016)