Server at Ceasars Hotel (AK-Chin Casino) (2024-07 – Present)
- Took orders from customers accurately and in a timely manner.
- Took and processed customer orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server at Dennys Restaurant (2017-04 – Present)
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted customers with menu selections and dietary restrictions.
- Managed cash transactions and processed payments accurately.
- Trained new team members on service standards and procedures.
- Resolved customer complaints promptly to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Cook at Dennys Restaurant (2017-04 – Present)
- Prepared a variety of dishes following standardized recipes and presentation guidelines.
- Operated kitchen equipment and maintained cleanliness in workstations and cooking areas.
- Collaborated with team members to ensure efficient food preparation and service flow.
- Assisted in inventory management by tracking ingredients and supplies regularly.
- Trained new kitchen staff on cooking techniques and restaurant protocols effectively.
- Adapted menus based on seasonal ingredients and customer preferences creatively.
Manager at Dennys Restaurant (2017-03 – Present)
- Managed daily restaurant operations to ensure smooth service flow.
- Trained and supervised staff to enhance customer service quality.
- Resolved customer complaints promptly to improve satisfaction rates.
- Developed staff schedules to maintain optimal staffing levels.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Analyzed customer feedback data to develop action plans for improving services offered.
