Administrative Coordinator - Self-Employed Contractor - Eagleville, PA
(2024-05)
Spearhead daily administrative operations for multiple clients simultaneously, delivering consistent, high-quality support that sustains efficient workflows and drives client retention.
- Safeguard payroll accuracy by auditing timesheets for shop and field employees, eliminating billing discrepancies and ensuring correct job cost allocation across all accounts.
- Engineered a structured digital and physical filing system that reduced document retrieval time and maintained 100% records integrity across all client engagements.
- Cultivated strong client relationships through proactive communication and rapid issue resolution, consistently resolving inquiries on first contact.
Caregiver - Career Break – Caregiver for Family Member
(2021-01 - 2024-06)
Provided full-time care for an ill family member. Coordinated medical appointments, managed insurance communications, maintained medication and vital sign records, and handled all household operations and logistics.
Retail Merchandiser - Hallmark Marketing - Royersford, PA
(2020-01 - 2021-01)
- Leveraged sales data analysis to optimize inventory levels and refine product placement strategies, directly supporting increased product sell-through and reduced overstock.
- Built and maintained productive relationships with key store personnel, elevating product visibility and strengthening in-store merchandising execution across multiple locations.
Family Manager - Career Break – Family Manager
(2015-12 - 2020-01)
Voluntarily stepped away from the workforce to manage household operations, coordinate family schedules and appointments, and provide full-time support for children's educational and developmental needs. Maintained community involvement and volunteer activities throughout.
Emergency Services Billing Specialist - Lewis Environmental - Royersford, PA
(2012-07 - 2015-12)
- Achieved and sustained 100% data integrity across all client files by implementing a rigorous CRM-based record management system following Emergency Services events, eliminating data loss and compliance gaps.
- Drove a 15% reduction in payroll errors by auditing 40+ timesheets weekly, ensuring precise job cost allocation and protecting company margins.
- Maximized billing accuracy by generating and auditing all client invoices against contract terms, verifying materials, equipment, and labor charges before submission.
- Slashed invoice processing time by 25% by partnering with the Accounting Department to redesign invoicing procedures, significantly improving throughput and departmental efficiency.
- Recovered 20% of outstanding accruals and increased cash flow forecasting accuracy by 10% by leading targeted monthly Accounts Receivable calls to resolve delinquent balances.
Commercial Billing Specialist - JP Mascaro & Sons - Audubon, PA
(2007-04 - 2010-07)
- Managed and delivered 500+ monthly invoices to commercial accounts with precision and on-time accuracy, sustaining a 95% customer satisfaction rate across the entire client portfolio.
- Accelerated billing cycle time by 15% and boosted departmental productivity by 10% by redesigning administrative workflows and eliminating process redundancies.
Administrative Assistant - Neuber Concrete - Phoenixville, PA
(2004-11 - 2006-11)
- Served as the primary point of contact for all inbound communications, resolving 95% of customer and vendor inquiries on first contact and maintaining high satisfaction across all interactions.
- Strengthened financial reporting accuracy by verifying payroll, managing databases, and preparing budget reports that supported sound decision-making at the departmental level.
- Maintained airtight confidentiality and organizational standards across all filing systems and correspondence, ensuring zero records breaches during tenure.
Dental Secretary & Construction Administrative Assistant - Spectrum Personnel – Dental & Construction - Pottstown, PA
(2003-07 - 2004-11)
- Boosted appointment accuracy by 15% and cut patient check-in wait times by 10% by overhauling scheduling and insurance verification processes for a high-volume, multi-dentist practice.
- Delivered a 98% accuracy rate on dental treatment estimates and insurance coverage projections, reducing billing disputes and accelerating reimbursement cycles.
- Ensured all construction project deliverables were submitted ahead of schedule and reduced documentation errors by 15% by tightening administrative controls across multi-phase projects.
- Improved project managers' administrative processing speed by 20% through a streamlined purchase order tracking system that eliminated bottlenecks and improved visibility.
Administrative Assistant & Billing Coordinator II - Quest Diagnostics - Norristown, PA
(2001-11 - 2003-06)
- Orchestrated payroll processing, meeting coordination, and executive travel arrangements for a department of 30+ employees, ensuring zero disruptions to daily operations.
- Reduced bad debt by 18% by identifying billing gaps and implementing targeted process improvements and audits across Medicare, Medicaid, and third-party payer accounts.
Head Medical Assistant - Vanguard Medical Center - King of Prussia, PA
(2001-01 - 2001-11)
- Directed office operations and streamlined administrative workflows for drug screenings and case management, improving throughput and maintaining strict patient care standards.
- Reduced supply costs by 10% through strategic vendor coordination and proactive inventory management, freeing budget for higher-priority clinical needs.
Administrative Assistant & Leasing Coordinator - Wells Fargo Alarm Services / ADT Security Services - King of Prussia, PA
(1993-11 - 1999-12)
- Delivered comprehensive administrative support across four departments, strengthening interdepartmental coordination and maintaining consistent organizational standards company-wide.
- Managed complex executive calendars, coordinated domestic travel, and processed expense reports for senior leadership, enabling executives to focus on strategic priorities.
- Protected information security by creating and maintaining confidential correspondence and organized filing systems with zero breaches throughout a six-year tenure.
- Resolved customer account disputes, managed leasing contract lifecycles, and executed buy-back processes for canceled or delinquent accounts with accuracy and efficiency.
