Christina Degler

Customer-focused operations professional with experience in customer support, project coordination, client onboarding, financial services, and cross-functional collaboration. Skilled in managing customer projects from initial request through implementation, coordinating with technical teams and programmers, gathering requirements, supporting testing and UAT, and resolving issues efficiently. Experienced in improving operational processes, managing competing priorities, and maintaining accurate, consistent communication across teams.

Known for strong organization, professionalism, problem-solving, and delivering reliable customer outcomes in fast-paced environments.

Customer Care Representative - BUSINESS COMMUNICATION SOLUTIONS (BCS) - Waunakee, WI

(2022-01)

• Manage customer projects from initial request and onboarding through user acceptance testing (UAT), automation, and production.
• Serve as a primary point of contact between customers, internal departments, and programmers to maintain clear communication and keep projects moving forward.
• Gather and document customer requirements, coordinate testing, identify issues, and collaborate with technical resources to develop solutions.
• Develop Statements of Operations (SOOs) to improve internal communication, clarify workflows, standardize processes, and support consistent customer outcomes.
• Manage multiple customer projects, requests, and competing priorities while maintaining responsiveness, organization, and attention to detail.
• Support customer onboarding while adhering to cybersecurity requirements, company procedures, and established operational processes.
• Collaborate across departments to investigate and resolve customer concerns, coordinate follow-up, and ensure issues are addressed appropriately.
• Build strong customer relationships through clear communication, timely follow-up, and a solutions-oriented approach.

Patient Financial Counselor - WATERTOWN REGIONAL MEDICAL CENTER - Watertown, WI

(2018-01 - 2022-12)

• Guided patients through billing, payment policies, insurance benefits, and financial processes while providing professional, customer-focused service.
• Explained Explanation of Benefits (EOB) statements and assisted patients with applying payments toward outstanding balances.
• Collected high-dollar account payments and clearly communicated financial requirements, payment options, and account information.
• Assisted individuals with insurance applications and obtained Certified Application Counselor certification.
• Protected sensitive customer information while following established privacy, compliance, and organizational procedures.

Registrar - WATERTOWN REGIONAL MEDICAL CENTER - Watertown, WI

(2015-01 - 2018-12)

• Provided high-quality customer service in a fast-paced healthcare environment while accurately collecting, verifying, and maintaining customer information.
• Cross-trained across registration functions and coordinated information required for tests, procedures, and patient services.
• Entered physician orders and ensured accurate information was available to support the registration and care process.
• Assisted customers throughout registration by answering questions, resolving issues, and providing clear instructions.

Registrar - WATERTOWN REGIONAL MEDICAL CENTER - Watertown, WI

(2013-01 - 2018-12)

Human Resources Intern - WATERTOWN REGIONAL MEDICAL CENTER - Watertown, WI

(2012-01 - 2013-12)

Human Resources Intern - American Girl

(2011-01 - 2012-12)

Supervisor - Culver's

(2002-01 - 2008-12)