Christina Gallatin

Strategic compliance leader with a decade of experience in the financial industry, focused on enhancing compliance frameworks and monitoring performance metrics. Successfully reduced compliance review times by 25% through the introduction of automated reporting systems. Strong advocate for cross-functional collaboration, leveraging leadership skills to build cohesive teams dedicated to compliance excellence.

Ready to leverage expertise in data governance and regulatory compliance to drive impactful results. Passionate about ensuring compliance while advancing organizational objectives.

Business Analyst II at PennyMac Mortgage Company (2025-08 – Present)

• Supported project management efforts by contributing to project timelines and helping to identify potential risks.
• Engaged in continuous learning to stay updated on business analysis methodologies and best practices.
• Conducted data analysis to support decision-making, utilizing SQL and Excel for data extraction and manipulation.
• Created and maintained dashboards using tools like Tableau to visualize key performance indicators and track project progress.
• Streamlined reporting processes, resulting in improved accuracy and timeliness of business insights.
• Implemented change management strategies to support the transition to new systems and processes.

Correspondence Lending Support Specialist at TD Bank (2014-11 – 2024-08)

• Analyzed client feedback to identify areas for improvement in the correspondence process.
• Developed templates for common correspondence, reducing document preparation time by 15%.
• Maintained organized records of all correspondence for audit purposes, ensuring data integrity.
• Participated in weekly meetings to discuss project statuses and address any challenges within the team.
• Assisted in the review of loan applications to ensure all necessary documentation was complete.
• Ensured adherence to company policies and procedures in all correspondence activities.
• Collaborated with cross-functional teams to streamline the loan processing workflow, enhancing overall efficiency.

Loan Manager at Scottrade Bank (2014-09 – 2017-11)

• Managed a portfolio of high-value loans, ensuring timely repayments and reducing delinquency rates.
• Prepared detailed reports on loan performance metrics for senior management review.
• Facilitated cross-departmental collaboration to resolve complex loan issues and expedite processing.
• Established performance goals for loan officers and monitored progress towards achieving targets.
• Reviewed market trends and competitive offerings to adjust loan products in response to consumer needs.
• Monitored loan performance and identified trends, making recommendations for risk mitigation strategies.

Loan Processor Manager at Nationstar Mortgage (*Mr. Cooper Mortgage) (2013-01 – 2014-05)

• Implemented a quality assurance program to monitor and improve loan processing accuracy.
• Leveraged CRM software to track customer interactions and improve follow-up processes.
• Prepared detailed reports on departmental performance and presented findings to senior management.
• Maintained up-to-date knowledge of industry trends, regulations, and best practices in loan processing.

Associate's Degree in Business – Mount Hood Community College