Christina Johnson

Results-driven Collections Professional with 20+ years of experience in accounts receivable (AR), credit & collections, and cash application management. Proven track record of reducing DSO, improving cash flow, and resolving complex billing discrepancies. Known for building strong client relationships, driving collections strategy, and collaborating cross-functionally to accelerate revenue recovery.

Adept at managing high-volume portfolios while maintaining exceptional customer service and compliance standards.

Senior Financial Services Specialist - Sedgwick / York Risk Services

(2014-03)

• Manage a $27M+ AR portfolio across 150+ client accounts, ensuring consistent cash flow and financial accuracy
• Successfully maintain DSO at or below 45 days through proactive collections strategies and account prioritization
• Drive end-to-end collections lifecycle, including invoicing, follow-ups, dispute resolution, and payment posting
• Partner cross-functionally with billing, cash applications, and account executives to resolve discrepancies and prevent payment delays
• Identify and resolve billing issues and short payments, reducing outstanding balances and improving collection rates
• Utilize customer portals and multiple communication channels to accelerate invoice delivery and collections cycle time
• Perform account reconciliations and maintain detailed collection notes to ensure audit readiness and compliance
• Process refunds, credit adjustments, and duplicate payment resolutions using Concur and internal systems
• Support monthly collection reviews and reporting, contributing insights to improve performance metrics
• Handle high-volume inbound/outbound customer interactions, maintaining strong client relationships
• Assist with audit requests and financial documentation, ensuring accuracy and regulatory compliance
• Process credit card payments and cash applications to maintain accurate account balances

Collections Specialist - Glory USA

(2005 - 2014)

• Consistently achieved monthly collection targets, maintaining DSO at 45 days or below
• Managed delinquent accounts and aging reports, implementing effective follow-up strategies to improve recovery rates
• Established and monitored credit lines through detailed credit analysis, including trade and bank reference verification
• Collaborated with management, sales, and customers to resolve disputes and secure timely payments
• Administered credit holds and releases, mitigating risk while supporting revenue generation
• Negotiated payment arrangements for past-due accounts, reducing write-offs and improving collections performance
• Prepared and escalated accounts to third-party collection agencies when necessary
• Generated and distributed customer statements, invoices, and aging reports via multiple channels
• Partnered with the cash applications team to ensure accurate and timely payment posting