Sortation Associate & DTR - Amazon Fulfillment Center - Kansas City, MO
(2024-03 - 2026-07)
- Executed efficient sortation processes to optimize package delivery timelines.
- Operated high-volume scanning equipment for accurate inventory management.
- Collaborated with team members to enhance workflow efficiency and accuracy.
- Trained new associates on safety protocols and operational procedures.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
Retention Agent - Spectrum Call Center - Kansas City, KS
(2022-04 - 2023-10)
- Established and maintained high levels of customer satisfaction
- Responded to inbound calls, addressing customer needs and inquiries
- Answer questions pertaining to billing inquiries, pricing, and packaging
- Analyzed competitor products to enhance market understanding
Hairstylist - Khadim Hair Braiding - Kansas City, KS
(2019-05 - 2021-07)
- Created intricate braided hairstyles, ensuring client satisfaction through personalized consultations.
- Developed expertise in various braiding techniques, enhancing service offerings and client retention.
- Provided exceptional customer service, fostering long-term relationships with diverse clientele.
- Mentored junior hair braiders, sharing knowledge on techniques and best practices to improve team performance.
- Streamlined appointment scheduling systems, increasing operational efficiency and reducing client wait times.
- Collaborated with suppliers to source high-quality hair products, optimizing inventory management for salon operations.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed customer retention strategies to enhance loyalty and reduce churn rates.
Commercial Accounts Receivable Specialist - Synchrony Financial - Kansas City, KS
(2017 - 2018)
- Resolved collections by analyzing customer payment plans, payment history, and credit line; coordinated with collections department to ensure timely payments.
- Posts customer payments by recording cash, checks, and credit card transactions.
- Updates receivables by totaling unpaid invoices.
- Maintained accurate records by microfilming invoices, debits, and credits for easy retrieval.
- Resolved valid or authorized deductions by processing adjusting entries, ensuring accurate financial reporting.
- Processed incoming payments, ensuring accurate posting to customer accounts.
- Resolved discrepancies in billing and payment records through detailed investigation.
Admissions Coordinator - EXPRESS EMPLOYMENT PROFESSIONAL - Dallas, TX
(2015-02 - 2016-01)
- Provided admissions information to prospective and newly admitted students, developed communication materials to enhance engagement
- Answered incoming calls to provide information
- Assisted in the development of projects or initiatives
- Coordinated admissions processes to ensure timely and accurate enrollment of new applicants.
- Developed and maintained relationships with prospective students to enhance recruitment efforts.
Cashier & Customer Service - Wal-Mart stores Inc. - Dallas, TX
(2009 - 2014)
- Resolved customer complaints, ensuring positive experiences.
- Achieved 100% member satisfaction at checkout.
- Executed customer service representative duties.
- Operated cash register efficiently during peak hours.
- Maintained cleanliness and organization of checkout area to promote safety and accessibility.
- Assisted customers with inquiries, providing exceptional service and enhancing shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
Receptionist - Holiday Inn. - Dallas, TX
(2011 - 2012)
- Answered telephones, directing callers to appropriate associates to ensure prompt assistance.
- Greeted and directed visitors to the appropriate accommodations.
- Ensured timely communication by taking and retrieving messages for staff.
- Took and retrieved messages for various personnel.
- Coordinated room assignments and maintained reservation records, optimizing front desk operations.
Sale Associate & Manager - FOREVER 21
(2006 - 2009)
- Provided tailored product recommendations to ensure customer satisfaction and meet expectations.
- Assisted customers in finding desired merchandise within the store.
- Facilitated communication between customers and management to address concerns and improve service quality.
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Assisted in maintaining visual merchandising standards to align with brand guidelines.
