Christina Martinson

I am a customer service professional with over 10 years of experience providing excellent customer service. I thrive in a fast-paced environment and love learning new skills and taking on new challenges. I bring fresh, new perspectives to the workplace, and am trained in de-escalation and communication.

Capitol City Intern at Saint Paul Regional Water Services (2026-05 – Present)

• Answered all incoming phone calls and emails from potential and current clients with professionalism
• Trained in HIPAA and patient privacy while also providing excellent community-centered care
• Completed tasks efficiently while on a strict time line.
• Attended community outreach events while providing excellent customer service.
• Created social media content and press releases for SPRWS

Front Office Specialist at Hamm Clinic (2025-11 – 2026-05)

• Answered all incoming phone calls and emails from potential and current clients with professionalism
• Trained in HIPAA and patient privacy while also providing excellent community-centered care
• Completed tasks efficiently while on a strict time line.

PBX/Reservations Coordinator at Intercontinental Saint Paul Riverfront (2018-09 – 2025-10)

• Maintained a multi-line phone system and emails to help customers with inquires
• Handled large amounts of cash, credit card payments, and refunds.
• Used computer software such as Teams, Outlook, and Word daily.
• Provided excellent customer service and gained experience with de-escalation tactics

Bachelor of Arts in Organizational Comms and PR – University of MN- Crookston (2024-05 – 2026-12)

Certificate in Social Media Marketing – Saint Paul College (2021-08 – 2024-05)