Christina Patel

Fraud and customer operations professional with experience in credit card fraud investigation, risk assessment, case resolution, and customer account protection. Recognized at JPMorgan Chase for #1 schedule adherence and the highest customer survey results on the team, along with a strong reputation for dependable peer support and clear communication. Holds a Bachelor of Science in Business, Operations Management with a 3.90 GPA.

Credit Card Fraud Specialist at JPMorgan Chase Bank (2025-04 – 2026-08)

• Investigated suspicious credit card activity, assessed account risk, and resolved fraud-related cases while protecting customers and minimizing potential financial loss.
• Ranked #1 in schedule adherence, demonstrating consistent reliability, attendance, and time management.
• Achieved the highest customer satisfaction survey results on the team through clear communication, empathy, and effective issue resolution.
• Identified and escalated high-risk cases using fraud detection tools, account data, and established procedures.
• Served as a trusted peer resource, helping colleagues troubleshoot difficult cases and navigate customer concerns.
• Collaborated with internal teams to review fraud trends, support case resolution, and strengthen prevention efforts.

Sales Associate at Bath & Body Works (2022-09 – 2025-04)

• Deliver customer-focused service that supports repeat business, loyalty, and a positive in-store experience.
• Support visual merchandising and inventory accuracy while maintaining company presentation standards.
• Assist with onboarding and training new team members on service expectations and store procedures.

Customer Service Representative at Ace Hardware (2020-04 – 2021-05)

• Resolved customer issues in call center and retail environments and assisted with online orders and navigation.
• Helped streamline customer-service procedures to improve efficiency and reduce wait times.

Cashier at Pete's Fresh Market (2019-04 – 2019-11)

• Processed transactions accurately, provided friendly service, and supported training for new cashiers.

Bachelor of Science in Business, Operations Management – University of Phoenix (2026-03)