Christina Rodriguez

Operations Manager and Lead Pharmacy Technician with more than 20 years of progressive experience in pharmacy operations and patient care. Experienced in specialty pharmacy, 340B programs, long-term care, insurance verification, Medicare and Medicaid billing, prior authorizations, specialty medications, and patient engagement. Proven ability to lead teams, improve workflows, support regulatory compliance, and build strong relationships with patients, providers, and healthcare partners.

Fluent in English and Spanish with an active Florida Registered Pharmacy Technician license.

Operations Manager | Lead Pharmacy Technician - Rose Pharmacy (formerly SimfaRose Pharmacy)

(2024-01)

• Supervise, train, and mentor a team of approximately 10 employees while overseeing daily pharmacy operations.
• Manage 50–100 patient, provider, facility, and insurance calls daily, ensuring timely resolution of medication access, billing, and prior authorization issues.
• Coordinate specialty pharmacy services, including oncology, urology, REMS, medication adherence, refill synchronization, and 340B programs.
• Build and maintain relationships with physicians, hospitals, long-term care facilities, and healthcare partners.
• Oversee pharmacy audits, inspections, controlled substance inventory, and support ACHC accreditation activities.
• Support the implementation of Liberty Software and workflow improvements.
• Assist patients with manufacturer assistance and foundation programs.
• Supported the successful opening of a new pharmacy location by assisting with operational planning, workflow development, and staff training.

Lead Pharmacy Technician - Rose Pharmacy (formerly SimfaRose Pharmacy)

(2016-01 - 2024-01)

• Managed prescription processing in a high-volume specialty pharmacy environment.
• Processed insurance verification, prior authorizations, Medicare and Medicaid billing, and claims resolution.
• Coordinated specialty medication workflows while collaborating with providers.
• Trained and mentored pharmacy technicians and support staff.

Pharmacy Technician | Customer Service Representative - Rose Pharmacy (formerly SimfaRose Pharmacy)

(2009-11 - 2016-01)

• Processed prescriptions while maintaining accuracy and regulatory compliance.
• Assisted patients with medication, insurance, billing, and refill inquiries.
• Coordinated communication between patients, providers, and pharmacy staff.

Billing & Intake Manager - SkyeMed Pharmacy - Pompano Beach, FL

(2006-08 - 2008-09)

• Managed billing operations, accounts receivable, insurance claim processing, and payment posting.
• Coordinated patient intake, verified insurance coverage, and maintained accurate patient records.
• Prepared financial and operational reports to support daily business operations.
• Ensured compliance with insurance, pharmacy billing, and documentation requirements.

Customer Service & Pharmacy Representative - Foundation / Coventry Health Plans

(1998-06 - 2006-08)

• Provided customer support in a high-volume call center, assisting members with pharmacy benefits, billing, and insurance coverage.
• Resolved claims, billing, and coverage issues while delivering exceptional customer service.
• Collaborated with providers and internal departments to improve the member experience.
• Mentored new employees on systems, policies, and customer service best practices.

High School Diploma - Hallandale High School