Christina Shaffer

Dedicated Administrative Professional with over 8 years of experience in medical office administration and remote customer support. Proven track record in patient scheduling, high-volume inquiry management, and maintaining 100% HIPAA compliance in healthcare environments. Expert in coordinating clinical communications and streamlining administrative workflows to enhance patient satisfaction within physical therapy and general healthcare settings.

Administrative Assistant / Secretary - R & K Hospitality Inc. - Louisville, MS

• Manage clinical communication channels and telephony systems to streamline patient inquiries and enhance team efficiency.
• Organize and coordinate complex patient scheduling for healthcare services, effectively reducing administrative bottlenecks.
• Handle high-accuracy data entry for medical documentation and maintenance while ensuring strict adherence to HIPAA compliance protocols.
• Support pharmaceutical workflows by coordinating with pharmacists to ensure timely order placement and delivery of medical supplies.
• Conduct patient satisfaction surveys to assess service quality and implement user experience improvements in a clinical environment.

Customer Representative - United Healthcare - Remote

(2019-01 - 2020-01)

• Managed high-volume remote patient inquiries and support calls using specialized telephony systems to resolve complex queries.
• Utilized CRM software and analytical tools to identify patient service trends and improve remote medical office administration standards.
• Handled sensitive customer complaints and insurance questions with professional empathy, achieving significant improvements in satisfaction scores.
• Collaborated with remote teams to streamline virtual support processes, reducing patient call handling time by over 15%.

Bookkeeper / Keyholder - Vowell’s Marketplace - Louisville, MS

(2016-01 - 2017-01)

• Executed daily financial data entry and bookkeeping tasks to ensure record accuracy and support compliant business operations.
• Managed daily administrative operations and customer service interactions to ensure smooth facility transitions and client satisfaction.
• Handled staff scheduling and inventory coordination to maintain efficient workflow and minimize administrative downtime.

Associate of Science Degree - Healthcare Management - Allen Community College (2014)