Administrative Assistant / Secretary - R & K Hospitality Inc. - Louisville, MS
- Manage clinical communication channels and telephony systems to streamline patient inquiries and enhance team efficiency.
- Organize and coordinate complex patient scheduling for healthcare services, effectively reducing administrative bottlenecks.
- Handle high-accuracy data entry for medical documentation and maintenance while ensuring strict adherence to HIPAA compliance protocols.
- Support pharmaceutical workflows by coordinating with pharmacists to ensure timely order placement and delivery of medical supplies.
- Conduct patient satisfaction surveys to assess service quality and implement user experience improvements in a clinical environment.
Customer Representative - United Healthcare - Remote
(2019-01 - 2020-01)
- Managed high-volume remote patient inquiries and support calls using specialized telephony systems to resolve complex queries.
- Utilized CRM software and analytical tools to identify patient service trends and improve remote medical office administration standards.
- Handled sensitive customer complaints and insurance questions with professional empathy, achieving significant improvements in satisfaction scores.
- Collaborated with remote teams to streamline virtual support processes, reducing patient call handling time by over 15%.
Bookkeeper / Keyholder - Vowell’s Marketplace - Louisville, MS
(2016-01 - 2017-01)
- Executed daily financial data entry and bookkeeping tasks to ensure record accuracy and support compliant business operations.
- Managed daily administrative operations and customer service interactions to ensure smooth facility transitions and client satisfaction.
- Handled staff scheduling and inventory coordination to maintain efficient workflow and minimize administrative downtime.
