HCM Implementation Conversion Specialist at Managed Pay (2026-01 – Present)
Manage and deliver outstanding HCM solutions to high revenue, high volume projects with a diverse client base from beginning to end.
- Manage and deliver outstanding HCM solutions to high revenue, high volume projects with a diverse client base from beginning to end.
- Drafted project pathways and plans to implement workforce management software solutions, with success.
- Partner with knowledgeable department heads to implement client-specific, compliant conditions throughout the project.
- Oversee project management, build, testing, deployment, and reporting with efficient workflow.
- Manage project areas including time and attendance, accruals, advanced scheduling, occurrence tracking, and payroll.
- Facilitate training, employee onboarding, and employee development in high volume operational environments.
- Compliance audits of implemented standard operating procedures, ensuring accuracy and adherence.
Time and Attendance at Paychex, Inc. (2022-06 – 2026-01)
Configure software to align with HR company handbooks and comply with legal regulations across multiple jurisdictions.
- Configure software to align with HR company handbooks and comply with legal regulations across multiple jurisdictions.
- Partnered with managers and staff to investigate breakdowns in processes and implement corrective actions.
- Implement and maintain time and attendance policies, payroll policies- including prevailing wage setups for clients receiving government grants, ensuring contract compliance, demonstrating the ability to interpret and apply complex regulations, contracts, and law.
- Evaluate software functionality to ensure accurate payroll processes and employee records for onboarding.
- Resolve complex client escalations, provide high-level customer support and champion client retention efforts.
- Oversaw compliance audits of implemented standard operating procedures, ensuring accuracy and adherence.
- Assist in training both clients and peers; consistently recognized for follow-through, complex problem resolution, and client retention success.
- Responsible for data management and system reporting, ensuring compliance with a focus on confidentiality.
- Manage and transmit payroll data; process reporting to ensure compliance and accuracy.
- Facilitate training, employee onboarding, and employee development in high volume operational environments as well as HR/technology settings.
- Led end-to-end employee onboarding, including new-hire documentation, system setup, handbook review, benefits overview, and first-day coordination.
- Developed and maintained training materials and SOPs to support employee development, departmental consistency, and compliance.
- Managed end-to-end employee scheduling using Advanced Scheduler, optimizing labor coverage, compliance, and operational efficiency.
Client Services Representative at Consumer Cellular (2021-10 – 2022-06)
Delivered high quality customer support by addressing service concerns and device claims.
- Delivered high quality customer support by addressing service concerns and device claims, demonstrating the strong communication skills needed to guide clients through the claim process.
- Assisted clients in updating billing systems, troubleshooting software and hardware issues.
- Promoted two levels of seniority within three months for quickly learning new software to process and explaining policies, procedures, and service options in an empathetic manner.
- Responsible for consistently exceeding personal and team performance metrics.
- Managed and resolved client concerns, including during natural disasters.
- Handled a multitude of customer interactions daily, maintaining quality and professionalism while executing precise time management.
- Collaborated with telecommunications experts to monitor and resolve technical issues.
