Flagship Store Manager - COS - New York, NY
(2023-05)
Strengthen workflow productivity by establishing and maintaining effective relationships with all levels of management to provide essential support that promotes efficiency and effectiveness.
- Support with recruitment and ensuring induction and training of new Managers and Staff during expansion in North America are carried out, improving onboarding effectiveness by 18%.
- Monitor results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers.
- Lead, motivate and manage the team to hit in-store KPIs, including team building and effective scheduling, while fostering a positive and collaborative work environment leading to a 10% increase in average purchase value.
- Evaluate and manage the performance of the Store leadership team; execute dialogues, development plans, feedback, and follow-ups and take actions to improve performance and develop the team accordingly.
- Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Store goals through daily Store Meetings and weekly Leadership Meetings.
- Partnered with Support Office Operations Project Manager and implemented design layout and best practices for new company initiative (Buy Online Ship from Store & Buy Online Pickup from Store) as a pilot store for US rollout.
Store Director - Mango - Edison, NJ
(2021-07 - 2023-05)
Established store tactics and strategies to improve sales, achieve sales targets, analyze figures, forecast volumes, and strategize.
- Sales have increased YTD by 30% in 2022.
- Communicated with field leaders and buyers to manage the allocation process by assisting and conducting demographic research to ensure inventory levels are maintained and provide weekly feedback.
- Ensured and collaborated in the implementation of market merchandising by advertising, sales promotion, pricing, retail placement, and displays for profitability.
- Developed strong routines and background in HR and assisted in the implementation and roll out of new benefits package to all employees.
- Supported District Manager in closing down MNG shop in Macy's Staten Island location by coordinating, creating a plan, and overseeing all aspects of the process starting 3 weeks prior to closing.
- Created new company tools to quantify and increase key performance indicators for store teams throughout the district.
General Brand Manager - Forever 21 - Staten Island, NY
(2018-09 - 2021-07)
- Maximized profits of a $3 million dollar store by controlling labor costs and expenses.
- Held responsibilities for creating, implementing, and monitoring success of all new hire training modules across all departments.
- Planned and promoted the daily schedule of employees and the business which includes Kronos, staff schedules, and payroll budgeting.
- Fostered the development of management and brand ambassadors to ensure they are executing the company's values and customer first mentality.
- Executed floor sets and visual moves based on company standards as well as sell down options determined by store specific sales.
- Developed and maintained network contacts to source candidates and develop recruiting strategies.
Senior Team Leader - Target Corporation - Edison, NJ
(2015-09 - 2018-08)
Overseen total store operations as Leader on Duty in a $40 million dollar store.
- Held team members accountable for performance through training, coaching, and performance feedback.
- Addressed store needs (emergency, regulatory visits, etc.)
- Quickly responded to any negative guest shopping experience by de-escalating the situation and ensuring the team understands and feels supported to make things right for the guest.
- Assessed, recommended and retained top talent at the hourly team member level and proactively communicate staffing and scheduling needs to the HR team.
- Stay current on the store's financial, team and operational performance; identified the root cause of problems and took action to achieve performance goals.
Style Team Leader - Target Corporation - Brooklyn, NY
(2011-10 - 2015-09)
- Planned and executed daily/weekly workload to deliver on department and store sales goals and guest engagement; including: merchandising, pricing workload, transitions, revisions, sales plans, events and promotions.
- Ensured team was ready to engage with all guests by modeling active selling techniques and practicing active selling scenarios to help them grow confidence in their active selling capabilities.
- Monitored sales patterns and remerchandised consistently to grow sales in style categories.
- Lead apparel backroom processes, organization, layout and replenishment of the sales floor to ensure product is available for guests.
- Evaluated, recommended and trained new candidates for open positions to develop a guest-centric team.
