Customer Support Specialist
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Customer Service & Payments Specialist with a Bachelor’s in Business Administration and extensive experience in high-volume customer support across phone, email, and chat. Skilled in resolving payment disputes, account discrepancies, and billing issues while ensuring strict compliance with data security and privacy protocols. Recognized for delivering exceptional service, collaborating with cross-functional teams, and documenting and following up on inquiries to ensure accurate and timely resolutions.
Quick to learn new systems and eager to apply transferable expertise to the financial services industry, including retirement, life, and annuity product support.
Support Specialist and Team Lead with a track record of delivering excellent customer service, resolving complex inquiries, and guiding teams to achieve performance goals. Skilled in managing high-volume communications, documenting workflows, and coordinating across departments. Experienced in mentoring peers, streamlining processes, and ensuring compliance with organizational standards.
Holds a Bachelor’s Degree in Business Administration & Communication, combining knowledge of business management with strong interpersonal and leadership skills. Trained in organizational planning, team coordination, and effective communication strategies to support both operations and people management.
