Front Office at Valhalla Foot and Ankle Specialists (2023-01 – 2026-02)
- Welcome patients into the office, provide patient registration forms, and input patient information accurately
- Manage appointment scheduling and maintain an organized calendar
- Review insurance eligibility and interpret medical plan benefits, check-in and check-out
- Collect copay and deductible amounts, obtain prior authorizations and referral
- Schedule surgeries for the doctor, provide administrative and clerical support
- Answer phones and route calls efficiently
- Maintain a tidy, organized, and welcoming reception and waiting room
- Scanning daily workload, patient callback/ notification
Optometric Assistant at Focus Eye Care (2022-08 – 2022-11)
- Greet and assist patients when they walk in the building, answer phone calls and resolve patient queries
- Book appointments for patients and called for confirmations
- Prepared and maintained patient medical records
- Fax over necessary paperwork, verified insurance coverage and eligibility
- Performed the needed test for patients such as visual fields, auto refractor, intraocular pressure, and fundus photos and visual acuities
- Assisting doctor with medical procedures
- Instructed new contact lens wearers of insertion and removal technique and proper care of lenses
- Ensured a clean and professional work environment
- Cooperated with Doctor and office manager of any tasks that needed to be done
Chiropractic Assistant at Champions Chiropractic Center (2020-12 – 2022-07)
- Utilize excellent customer service to schedule and coordinate appointments via phone and email
- Stayed on top of greeting and checking in patients
- Maintained an orderly work area, including waiting room and patient rooms
- Kept up with printing out necessary office paperwork
- Verifying payment methods, including patients' health insurance information
- Managing patient files, inputting patient information
- Directed patients to room, connected patients to electrical stimulation machine
- Massaged patients with percussive massager
- Made sure we had necessary forms signed, checked patients out
- Administered screening assessments, such as blood pressure test, weight, and grip strength tests
- Abide by HIPAA laws
Front Desk Receptionist at Balle Bliss Medical Spa (2016-06 – 2016-12)
- Greet patients as soon as they walk in
- Answer phone calls in a polite and timely manner, redirect calls
- Check in/ check out patients, offered drinks
- Keep desk and waiting area clean, do laundry
- Keep track of supplies, gathered and distributed mail
- Opened packages and put things where they belong
- Recall list, scheduling, and confirming appointments
- Be familiar with procedures and be able to explain briefly to patients
