Store Manager - Starbucks - Phoenix, United States
(2004-08 - 2026-04)
- Ensured efficient service during peak hours to meet customer demand and satisfaction.
- Supervised and trained hourly staff to ensure policies and procedures are implemented.
- Managed weekly financial closing, staff scheduling, payroll processing, and hiring activities.
- Maintained product cost and labor cost according to budget.
- Coordinated product ordering and inventory management to ensure stock availability.
- Maintained financial records for daily sales and guest counts.
- Followed principles of sanitation and safety in handling food and equipment.
General Manager - MFG Coffee - Phoenix, United States
(2021-07 - 2023-04)
Operational oversight of high volume drive thru coffee stand. Managed cash, inventory, payroll, and labor; implemented cost control measures, recruited and trained staff for customer service, and established pricing standards.
- Led 15 student employees in daily operations.
- Developed and enforced new policies, procedures, goals, and standards.
- Provided reviews and feedback on all performance for all employees.
- Conducted monthly audits across all units, providing actionable feedback to enhance workplace safety.
- Established and maintained systems for ordering, receiving, storing, preparing, and serving food products.
- Ensured that requirements for appropriate sanitation and safety levels in respective areas are met.
Café and Markets General Manager, Dining Services - Central Washington University - Ellensburg, United States
(2013-01 - 2021-06)
Operational supervision of six high volume retail units including cash handling, inventory, payroll, cost control, recruiting, customer service training, and pricing.
- Managed one supervisor, four leads, and up to 120 student employees.
- Fostered positive work culture across all units, enhancing team collaboration and employee satisfaction.
- Reviewed and provided constructive feedback on performance, supporting professional development of full-time employees and students.
- Supervised unit personnel in production and merchandising activities.
- Monitored and maintained appropriate sanitation and safety levels in respective areas.
- Maintained records to comply with government and accrediting agency standards.
Manager and Owner, UHDS - Sunshine Coffee Company - Lynden, United States
(2010-01 - 2013-01)
- Started a new drive thru espresso stand.
- Developed building plans, layout, menus, and operational policies and procedures to streamline operations.
- Interviewed, hired, and trained new employees to work independently and within a team environment.
- Created budgets for first year and second year business plan.
- Designed advertisement and marketing materials to enhance brand visibility and attract customers.
- Configured point of sale (POS) system to include menu items and set accurate pricing.
- Established gift cards and customer loyalty program to increase customer retention and drive repeat business.
Retail Customer Service Manager - Sodexo - Western Washington University - Bellingham, United States
(2007-07 - 2010-12)
Operational oversight of high volume retail units including cash handling, inventory, payroll, labor management, cost control, recruiting, customer service training, and pricing.
- Led a team of six supervisors and 140 student employees, fostering a collaborative and efficient work environment.
- Developed and implemented policies and procedures that aligned operations with Western Washington University and Sodexo standards, enhancing service delivery.
- Conducted performance reviews and provided constructive feedback to all employees, promoting professional growth and accountability.
- Performed monthly audits of all units and provided feedback to improve safety in the workplace.
- Developed and implemented procedures for food product management and menu planning.
- Ensured that requirements for appropriate sanitation and safety levels in respective areas are met.
Assistant General Manager - Compass – Delta Sky Club - Phoenix, United States
(2003-04 - 2004-08)
- Monitored product and labor costs to adhere to budget constraints.
- Managed ordering and inventory of products to ensure stock availability.
- Supervises and trains hourly staff to ensure policy and procedures are implemented.
- Maintains consistent, efficient service during peak hours.
- Follows principles of sanitation and safety in handling food and equipment.
- Compiled and analyzed financial records for daily sales and guest counts to inform operational decisions.
- Weekly closing of financials, scheduling, payroll and hiring.
Customer Service Supervisor - T-Mobile Call Center - Salem, United States
(1999-07 - 2002-04)
- Provided front line supervision of the customer service department and daily operations.
- Developed and implemented strategies and procedures that enhanced communication and streamlined operations within the customer service department.
- Created and maintained comprehensive documentation for staff, including payroll, appraisals, and performance coaching, ensuring clarity and consistency.
- Facilitated team building activities to mentor staff, fostering a positive team environment and improving collaboration.
- Prepared annual budget for customer service department.
- Provided technical support in the IT department by troubleshooting issues and assisting users. troubleshooting, and setting up commercial and personal new accounts.
