Christine Dornbach

Professional with strong background in customer service, expertly navigating client relations and support. Skilled in team collaboration, communication, and problem-solving, ensuring seamless service and satisfaction. Known for adaptability, reliability, and results-driven mindset, consistently meeting and exceeding expectations.

With a focus on efficiency and customer service, I have developed and implemented training programs, collaborated with diverse teams, and managed operations to enhance overall performance. I am a versatile, passionate, and results driven professional possessing the drive and skills to excel in a fast paced supportive role, and the desire to to build on leadership and management skills.

Member Services Representative at InterNACHI (2024-08 – Present)

• Address member inquiries, concerns, and issues promptly and professionally
• Assist with managing accounts, profile updates and billing inquiries
• Educate members on products, services and policies for informed decisions
• Investigate and resolve complaints to meet company standards and member satisfaction
• Communicate clearly via phone, email or chat for effective exchanges
• Developed strong relationships with members, leading to increased loyalty and a positive brand image

Captain/Bartender at Frasca Food and Wine (2021-04 – 2024-04)

• Achieved One Michelin star rating and recognized for outstanding service
• Led front of house staff through effective teamwork, communication and leadership
• Executed services with attention to detail, professionalism and knowledge of menu items
• Supported teammates and management, oriented/trained new staff and created a mentorship program
• Engaged guests courteously, resolved issues promptly and coordinated with the back of house team
• Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow team members as needed

Wine Supervisor at Whole Foods Wine and Spirits (2020-10 – 2021-04)

• Supervised Specialty Team Members' tasks
• Created and maintained procedures, including health and sanitation
• Ensured safe work practices
• Scheduled and supervised team members

Server at Bar Mezzana (2018-08 – 2020-08)

• Provided friendly, attentive, and prompt service to guests
• Demonstrated expertise in menu items, garnishes and preparation methods
• Led private events, ensuring seamless execution by collaborating with the Event Coordinator and following Banquet Event Orders
• Prioritized guest satisfaction by anticipating their needs

Server at Les Sablons (2017-04 – 2018-08)

• Managed daily operations at Les Sablons, ensuring efficient workflow
• Developed and implemented staff orientation and training programs to enhance performance and customer service
• Developed training materials like onboarding packets, schedules, and quizzes
• Managed menu resources to be accessed by the staff, and ensured that those resources remained up to date with all menu changes
• Anticipated guests' needs by providing attentive service

Server at Eastern Standard Kitchen and Drinks (2014-09 – 2017-04)

• Conducted comprehensive training for new staff with a focus on attention to detail
• Oversaw the creation of new employee handbooks
• Ensured thorough understanding of restaurant procedures

Business Office Manager at McLean Hospital (2012-11 – 2014-09)

• Managed full patient admissions process in a residential setting for dual diagnosis treatment
• Triaged calls, tracked information flow and referrals, and communicated with various hospital departments to ensure seamless coordination of care
• Coordinated client care with Program Director, Medical Director, Case Managers and external referrals
• Directed special projects, maintained databases, oversaw staff orientation and training
• Created and maintained access databases for marketing, referrals, admissions, discharge, alumni and other program and business functions
• Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing

Senior Outreach Clinician at Advocates, Inc. (2010-01 – 2012-11)

• Provided clinical supervision and rehabilitative case management to individuals with major mental illness diagnoses
• Delivered high-quality care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support
• Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients
• Coordinated and managed transitions of care from higher levels to independent living in the community
• Problem solved barriers to receiving services including access to housing, employment and medical care
• Coordinated intake, treatment planning, evaluation and risk management
• Acted as an advocate, facilitating communication and ensuring service approval
• Coordinated and took the lead on organizing and fundraising for the annual NAMI walk

Medication Specialist at Advocates, Inc. (2009-06 – 2010-01)

• Conducted medication training, oversight and support for individuals
• Managed medical appointments, reviewed doctors' orders, transcribed medication sheets
• Developed creative methods to organize medication records in MS Excel, reducing administration and medication errors
• Coordinated and supervised daily medication schedules for program participants, supporting staff and supervisors as needed

Bachelor of Arts in Psychology – Rider University (2006-06)

Master's in Mental Health Counseling – University of Massachusetts Boston