Member Services Representative at InterNACHI (2024-08 – Present)
- Address member inquiries, concerns, and issues promptly and professionally
- Assist with managing accounts, profile updates and billing inquiries
- Educate members on products, services and policies for informed decisions
- Investigate and resolve complaints to meet company standards and member satisfaction
- Communicate clearly via phone, email or chat for effective exchanges
- Developed strong relationships with members, leading to increased loyalty and a positive brand image
Captain/Bartender at Frasca Food and Wine (2021-04 – 2024-04)
- Achieved One Michelin star rating and recognized for outstanding service
- Led front of house staff through effective teamwork, communication and leadership
- Executed services with attention to detail, professionalism and knowledge of menu items
- Supported teammates and management, oriented/trained new staff and created a mentorship program
- Engaged guests courteously, resolved issues promptly and coordinated with the back of house team
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow team members as needed
Wine Supervisor at Whole Foods Wine and Spirits (2020-10 – 2021-04)
- Supervised Specialty Team Members' tasks
- Created and maintained procedures, including health and sanitation
- Ensured safe work practices
- Scheduled and supervised team members
Server at Bar Mezzana (2018-08 – 2020-08)
- Provided friendly, attentive, and prompt service to guests
- Demonstrated expertise in menu items, garnishes and preparation methods
- Led private events, ensuring seamless execution by collaborating with the Event Coordinator and following Banquet Event Orders
- Prioritized guest satisfaction by anticipating their needs
Server at Les Sablons (2017-04 – 2018-08)
- Managed daily operations at Les Sablons, ensuring efficient workflow
- Developed and implemented staff orientation and training programs to enhance performance and customer service
- Developed training materials like onboarding packets, schedules, and quizzes
- Managed menu resources to be accessed by the staff, and ensured that those resources remained up to date with all menu changes
- Anticipated guests' needs by providing attentive service
Server at Eastern Standard Kitchen and Drinks (2014-09 – 2017-04)
- Conducted comprehensive training for new staff with a focus on attention to detail
- Oversaw the creation of new employee handbooks
- Ensured thorough understanding of restaurant procedures
Business Office Manager at McLean Hospital (2012-11 – 2014-09)
- Managed full patient admissions process in a residential setting for dual diagnosis treatment
- Triaged calls, tracked information flow and referrals, and communicated with various hospital departments to ensure seamless coordination of care
- Coordinated client care with Program Director, Medical Director, Case Managers and external referrals
- Directed special projects, maintained databases, oversaw staff orientation and training
- Created and maintained access databases for marketing, referrals, admissions, discharge, alumni and other program and business functions
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing
Senior Outreach Clinician at Advocates, Inc. (2010-01 – 2012-11)
- Provided clinical supervision and rehabilitative case management to individuals with major mental illness diagnoses
- Delivered high-quality care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients
- Coordinated and managed transitions of care from higher levels to independent living in the community
- Problem solved barriers to receiving services including access to housing, employment and medical care
- Coordinated intake, treatment planning, evaluation and risk management
- Acted as an advocate, facilitating communication and ensuring service approval
- Coordinated and took the lead on organizing and fundraising for the annual NAMI walk
Medication Specialist at Advocates, Inc. (2009-06 – 2010-01)
- Conducted medication training, oversight and support for individuals
- Managed medical appointments, reviewed doctors' orders, transcribed medication sheets
- Developed creative methods to organize medication records in MS Excel, reducing administration and medication errors
- Coordinated and supervised daily medication schedules for program participants, supporting staff and supervisors as needed
