Patient Coordinator - Ivy Rehab - Muskegon, MI
(2025-08)
- Manage front-desk duties including patient check-ins, multi-line phone systems, and new patient intakes.
- Oversee appointment scheduling and maintain daily clinic flow and performance standards.
- Verify insurance coverage, obtain necessary authorizations, and process patient payments.
- Support diverse care settings - Focused on authenticity and community (Physical, Occupational, Speech Therapy, ABA therapy)
Director of Corporate Relations - Heart and Hands In Home Care - Muskegon, MI
(2021-01 - 2025-05)
- Served as primary liaison between company executives and external partners, facilitating open communication and ongoing collaboration.
- Created strategic communication plans and supported public relations goals, collaborating with internal and external stakeholders.
- Strengthened corporate partnerships by developing and implementing strategic relationship-building initiatives.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Efficiently managed personnel files, maintaining confidentiality and keeping records organized and up-to-date.
- Managed 50+ incoming calls daily, triaging inquiries to appropriate departments.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Conducted new hire orientation, verifying paperwork and recording information on the human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks.
- Identified and implemented streamlined workflows to increase departmental efficiency across all functions.
- Streamlined employee scheduling processes, improving coverage during peak hours without compromising labor costs or service levels.
- Developed comprehensive reporting tools to effectively track partnership progress and measure overall impact on company objectives.
Staffing Coordinator/Office Manager - TLC In Home Care - Muskegon, MI
(2019-05 - 2021-01)
- Managed full-cycle recruitment, including conducting comprehensive interviews, assessing candidate skills and cultural fit, and coordinating background checks and screenings.
- Developed and facilitated new-hire orientations and comprehensive onboarding programs, ensuring smooth employee transitions and supporting retention.
- Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
- Maintained an accurate database of qualified candidates to expedite the hiring process.
- Oversaw all staffing operations, including interviewing, hiring, and mentoring new personnel.
- Supported core HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Managed personnel records to ensure recordkeeping accuracy.
- Played a key role in developing company culture to attract top talent.
- Optimized workforce planning by collaborating with other departments and developing efficient staffing schedules.
- Managed daily scheduling conflicts to reduce operational backlogs and ensure full shift coverage.
- Conducted regular reviews of staffing processes, identifying and addressing areas for improvement.
- Verified payroll, vacation, and sick time hours to support accounting processes.
- Planned and coordinated production schedules in collaboration with management.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Reduced risks by enforcing compliance with federal, state, and local employment laws and regulations.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Staffing Coordinator - Professional Nursing Associates - Muskegon, MI
(2013-11 - 2019-05)
- Managed full-cycle recruitment processes, including candidate scheduling, paperwork, and manual preparation for new hires.
- Administered the applicant tracking system (Generations), maintaining accurate candidate details throughout the hiring pipeline.
- Developed comprehensive interview questionnaires, assessment guidelines, and onboarding procedures to enhance efficiency at each hiring phase.
- Oversaw all staffing operations, including interviewing, hiring, and mentoring personnel.
- Interpreted, explained, and enforced HR policies to ensure staff compliance with organizational standards.
- Diligently addressed employee concerns, including harassment allegations and work complaints.
- Maintained accurate employment records for 25 staff members and 110 clients.
- Collaborated with the COO to ascertain current and long-term staffing needs and completed all annual evaluations.
- Partnered with the COO to devise and update company policies, ensuring alignment with evolving industry and social trends.
- Managed payroll for the entire staff and handled invoicing for all clients.
- Collaborated with the Clinical Coordinator to ensure in-home supervisory visits were completed and client needs were met.
- Coordinated with various external partners to match caregivers with client needs (Senior Resources, Life Circles, Reliance, Auto Insurance, Private Pay)
Operations Manager/Department Manager - Sam's Club - Muskegon, MI
(1995-06 - 2013-02)
- Drove operational excellence by implementing new processes and procedures and continually optimizing existing workflows.
- Supervised diverse business functions, including employee staffing, customer retention, and financial oversight, consistently ensuring optimal productivity.
- Managed and supervised multiple departments for over 17 years, demonstrating versatile leadership and the ability to adapt to varying operational needs.
- Led hiring, onboarding, and training initiatives for new employees to meet dynamic business requirements and foster a skilled workforce.
- Supervised teams of up to 50 employees, consistently achieving optimal productivity through effective oversight and guidance.
- Conferred with technical and administrative staff to devise and implement effective corrective actions, resolving operational challenges.
- Assisted executive leaders in strategic decision-making by preparing daily reports and recommending key areas for development.
- Implemented comprehensive training initiatives to coach staff on best practices and protocols, significantly enhancing profitability and efficiency.
- Increased employee efficiency through targeted interventions and optimized workflows.
- Established clear work priorities to consistently meet contractual obligations for project schedules and installations.
- Provided timely and budget-compliant project management for multi-faceted issues, ensuring successful project delivery.
- Boosted team morale and overall revenue by creating and implementing engaging sales contests.
- Assisted in training new hires on inspection, operation, and programming tasks, facilitating rapid skill acquisition.
- Oversaw all aspects of department operations, including production, safety, equipment management, performance monitoring, quality control, and records management, fostering a high-performing environment.
