Christopher Baez

Seasoned Operations and Fleet Manager with over 20 years of experience in heavy equipment maintenance, service operations, and team leadership. Proven ability to manage P/L, develop service policies, and oversee complex repair operations across multiple locations. Expertise in preventative maintenance, mechanical repairs, and ensuring operational efficiency.

Adept at building stronger, leaner service departments and mentoring technical teams to drive success and maintain high standards in demanding environments.

Fleet Manager - Unicon - Las Vegas

(2025-03)

• Oversee shop repairs for a fleet of equipment and vehicles, including scrapers, dozers, graders, water pull, and asphalt mill.
• Schedule and manage preventative maintenance programs.
• Conduct final inspections on all mechanical work performed.

Service Operations Manager - FMI Equipment - Spokane

(2023-12 - 2025-03)

• Directed service operations across 8 locations, managing P/L, hiring, training, and safety coordination.
• Authored and implemented service policies covering intake, billing, warranty, and technician efficiency.
• Coordinated comprehensive safety programs.
• Cultivated a stronger and more efficient service department.
• Provided direct supervision, mentorship, and performance monitoring of the service department's culture and dynamics.

Service Manager - Larson Automotive Group - Tacoma

(2017-01 - 2023-12)

• Supervised daily operations of the service department.
• Implemented and maintained a scheduling system to optimize shop capacity and operational efficiency.

Service Manager - Titan Machinery - Sioux Falls

(2012-01 - 2017-09)

• Managed daily operations for a heavy construction equipment service department, including shop and field service work on remote farms and construction sites.
• Mentored and coached 2 service advisors and 18 technicians (14 shop, 4 field).
• Dispatched field and shop repair work, and managed warranty submission and repair order processing.
• Conducted post-repair testing and operation of equipment and machinery.

Senior Maintenance Trainer & Site Manager - Lockheed Martin

(2003-03 - 2012-01)

• Executed deployments OCONUS in Afghanistan (3 times), Iraq (2 times), Kuwait, and Qatar.
• Directed 4 remote sites in Afghanistan, each staffed with 28-30 personnel, overseeing body armor retrofits and maintenance/repair for all wheeled and track equipment, including battle damage repair.
• Led 3 remote sites in Iraq for body armor retrofitting, vehicle maintenance, and repair operations.
• Managed parts and equipment tracking and ordering for remote sites.
• Monitored technician movements between sites.
• Oversaw 2 warehouse operations in Kuwait and Qatar, facilitating heavy equipment/truck retrofitting with body armor and necessary communication equipment for deployment to Afghanistan.
• Served as the liaison with military and civilian supply outposts, tracking and ordering equipment for projects.

Bachelor's degree - Business - University of Washington-Seattle Campus (1990-06 - 1994-09)