Christopher Ball

Graduate with a B.S. in Cyber Security and Digital Forensics from Eastern Kentucky University, specializing in digital forensic analysis and technical support. Completed an internship with the Kentucky State Police Electronic Crime Branch, gaining hands-on experience in forensic tools, evidence handling, and collaborative investigations within a law enforcement environment. Proficient in technical support, device imaging, hardware troubleshooting, and customer service through a role with EKU's IT GEEKs.

Dedicated, detail-oriented, and eager to apply analytical and technical skills to support investigations and safeguard digital integrity.

Sales Associate at Dollar General (2022-06 – 2022-08)

• Managed cash transactions with accuracy and accountability, ensuring proper handling and documentation of funds.
• Organized inventory and maintained an efficient and logical system for restocking merchandise, demonstrating attention to detail and organizational skills.
• Upheld safety and cleanliness standards in a high-traffic retail environment, showcasing reliability and a commitment to quality.
• Delivered excellent customer service, addressing inquiries and resolving issues promptly to enhance the shopping experience.

Digital Forensic Intern at Kentucky State Police Electronic Crime Branch (2024-08 – 2024-12)

• Collaborated with digital forensic examiners in an on-campus lab, assisting with the acquisition, preservation, and analysis of digital evidence in support of ongoing investigations.
• Operated forensic tools, including MAGNET Axiom, FTK, and Cellebrite, to extract and interpret data from computers, mobile devices, and storage media.
• Assisted in preparing detailed reports on digital evidence findings, ensuring accuracy and adherence to chain-of-custody protocols.
• Gained hands-on experience in investigating cybercrimes, learning the application of forensic methodologies and adherence to legal standards.

Technical Support Specialist at Eastern Kentucky University IT GEEKs (2024-08 – 2024-12)

• Provided technical support to faculty, staff, and students, resolving hardware and software issues efficiently and with a customer-focused approach.
• Re-imaged and configured school devices for optimized performance, ensuring compliance with institutional standards.
• Diagnosed and repaired laptops, including hardware replacements and system troubleshooting, to restore functionality.
• Managed equipment checkout, maintaining accurate inventory records and ensuring the proper allocation of resources.
• Responded to help tickets using a structured ticketing system, prioritizing and resolving issues in a timely manner.

Tier 1 – Help Desk at Department of Revenue Customer Contact Center (2025-02 – Present)

• Serve as the first point of contact for taxpayers, providing assistance with account access, online services, and general inquiries.
• Troubleshoot technical issues related to state tax systems, escalating complex cases to higher-tier support when necessary.
• Document all interactions in the ticketing system with accuracy and attention to detail, ensuring proper tracking and resolution.
• Guide users through online forms and system navigation, delivering clear instructions in a customer-focused manner.
• Uphold confidentiality and compliance standards while handling sensitive taxpayer information.

B.S. in Cyber Security and Digital Forensics – Eastern Kentucky University