Mail Assistant (GS6-0305) at 802 Force Support SQ 000C (2024-07 – 2025-07)
- Provides expedited and complete mail services via commercial carriers
- Responsible for securely receiving, controlling, and processing commercial carrier parcels (i.e., UPS and FedEx parcels)
- Records, sorts, transports, controls, and processes all incoming and outgoing special services mail, including registered, express, certified, insured, and other additional services
- Provides first-line defense of mail security for Joint Base San Antonio customers and serviced activities
- Responsible for assigning and withdrawing military student postal lockboxes, changing combinations/keys, and redirecting undeliverable mail
Medical Records Technician at Goodwill (2020-11 – 2024-07)
Responsible for managing military personnel's medical records. The military person may be active, separated, or retired. Organize and manage health records, both paper and online electronic copies, while keeping PHI secure.
- Re-copy and correct faint print, fix tears, fold documents, ensure documentation is in the proper section, and remove documents that do not belong to the individual
- Count each document in each section of both the medical and dental records to ensure no loss of documents, while complying with all in-house operating standards, as well as Federal and State privacy rules and regulations
- Scan each paper medical/dental record into electronic format to upload into HAIMS (Health Artifact and Image Management Solution)
- Support the DOD (Department of Defense) and VA (Department of Veterans Affairs) global visibility and access to artifacts and images
Referral Coordinator/Medical Billing and Coding at Texas Digestive Disease Consultants (2018-06 – 2020-03)
- Managed the front desk, greeted and checked in patients
- Checked patients' insurance cards and Driver's Licenses to verify patient information and ensure correct billing and charges
- Handled the financial transactions for all patients and was responsible for depositing cash to the bank at the end of the workday
- Scanned both credit cards and cash receipts to the main company branch the following day, in accordance with company procedures
- Obtained physician notes from various hospitals and clinic sites and scanned them into the patient's electronic medical record
- Recognized problems within the office and recommended improved procedures and methods to increase efficiency
- Provided excellent customer service by communicating with new and ongoing patients by phone to start their electronic medical record, schedule appointments, or answer questions
- Assisted patients in scheduling and managing health insurance issues
- Placed calls to primary care physicians and/or insurance companies to speed the insurance referral process for efficiency
- Conducted monthly safety and fire checks on office equipment
- Created and updated monthly forms of documentation for the safety and fire checks
Diver/Supervisor/Procurement Specialist at NEDU (Naval Experimental Diving Unit), US Navy (2000-03 – 2016-01)
- Oversaw all steps in the dive process, both pre- and post-dive operations
- Approved the dive team, type of dive equipment, location, depth, duration, and emergency evacuation plans
- Responsible for post-dive return to dive command, ascertained the medical and mental state of the divers, and maintenance of dive equipment
- Oversaw and directed assessment of divers in case of Dive casualty using mental status testing, physical exam, nerve function checks, and verbal questions
- Entrusted with a government credit card with a monthly limit of $40,000 to purchase supplies, tools, etc., for the command
- Searched various companies to purchase parts and supplies based on department submissions
- Maintained the receipts, distributed the supplies, and ensured the government credit card had a zero balance by month-end
- Turned in all paperwork to the command finance department
