Account Operations Manager - LiftOne - Atlanta, Georgia
(2024-10 - 2026-08)
- Managed daily account operations for customer satisfaction and efficiency.
- Analyzed system requirements and documented specifications for IT projects.
- Collaborated with cross-functional teams to gather and define user needs.
- Managed inventory control processes for efficient logistics operations.
- Coordinated shipments and deliveries to ensure timely distribution.
- Maintained accurate records of supplies and equipment usage.
- Assisted in developing logistics plans to optimize workflows.
Regional Branch Operations Manager - Toyota Material Handling - Orlando, USA
(2016-01 - 2024-10)
- Coached team by evaluating performance and providing constructive feedback to enhance skills and collaboration.
- Conducted daily huddles to align team on goals, strategies, and new initiatives, fostering a motivated work environment.
- Deployed resources to optimize individual, team performance and team development plan management.
- Created financial statements, profit and loss statements and other technical financial reporting documents.
- Achieved account profitability profit and loss goals and maintained overall profitability.
- Cultivated strong client relationships to increase customer satisfaction and loyalty.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Implemented processes for cross-selling products or services based on customer needs.
- Managed client relationships and addressed their needs effectively.
- Managed project coordination timelines and ensured timely delivery of services.
- Developed proposals and presentations for potential clients.
- Developed and maintained operational budgets to control costs effectively.
- Analyzed performance metrics to identify areas for operational enhancement.
- Established communication channels between departments for better collaboration.
Branch Operations Manager - Bell Forklift (Toyota Material Handling) - Novi, USA
(2016-10 - 2022-12)
- Acquired $1M in new business contracts.
- Established sales pipeline generating 100 new clients.
- Designed sales strategy driving 25% revenue growth.
- Exceeded annual sales quota by 20%
Warehouse Manager - Post Card Inn Resort - Key Largo, USA
(2014-08 - 2016-09)
- Led team to consistently exceed order processing and delivery standards, enhancing customer satisfaction.
- Oversaw daily warehouse operations, ensuring efficient workflow and timely order fulfillment.
- Analyzed workflow processes and developed strategies and adjustments to improve safety, quality and productivity.
- Developed and implemented safety policies that significantly reduced accidents and injuries in warehouse.
Operations Intern - Miami Dolphins - Miami, USA
(2013-05 - 2014-08)
- Analyzed key statistical trends to enhance decision-making processes in team management.
- Liaised between analytics and other departments to facilitate effective communication and collaboration.
- Maintained and organized databases of historical player statistics to ensure accurate and accessible information.
